Sorry for the late response, I was out for a week.
The issue was actually solved by another tech here.


Removed all traces of Helicon Software installed under user [my admin account] and reinstalled using [general admin] account. User was able to then run software.

Delete:
"C:\Users\USER_NAME ...

Hello,

I have a user who receives this error on startup:
Internal error! Access violation at address 0018Fs44. Read of address 3524FD54

The program will appear to start up after that, but nothing is able to be clicked.
It all appears greyed out and unresponsive.

Using an admin account I was able ...