Hey Guys,
I have had luck registering a few computer towers for all users using the directions found @ http://www.heliconsoft.com/registration_help/

Today I encountered an issue. After following the steps and placing the .ini document in the correct location I received an error upon launching ...

Moving the cache off the default C: drive onto a secondary drive with write permissions (generally one with more free space) has been reeeally helpful. We still see some of the lock-ups or freezes but not nearly as frequently or often on our test sets. Not to mention the program runs smoother. It ...

We are continuing to get a lot of crashes during render and retouch - our thinking was that moving the cache to a secondary drive would lessen the burden on the main drive. We try to only run applications from the C: drive when possible and write to the back up drives.

If you think moving the cache ...

Is there any way to have the Default Cache Folder rooted elsewhere upon installation? My work is trying to automate relocating the cache and it is far too time consuming to do on every set for every photographer manually.

What options do we have? Ideally we would like to change the root so when ...

Ok we will try using the right mouse button to pan instead of the space bar. We've seen some improvement by moving the default location of Helicon Focus temporary files (preferences>cache) from the C: Drive to our backup D: and E: drives instead.

We also have had better success with manually ...

We notice this issue in 6.3.2 as well - any updates?

Also - we shoot in Canon EOS Utility and use those images in Helicon Focus. So at any point both programs are running. I read in the form that running other software that communicates with the camera can create issues - do you think this could be a cause?

Hey Stas, sorry for the slow reply - I'm IT only part time here.

We use Helicon Focus 6. Here are the steps to reproduce the bug:
Take 5 images > render > zoom in > hold space bar to move across images> Crash

It seems to really be triggered by panning/moving across the image after the render. We ...

We are running EOS w Canon 5d mkII in Windows 7.

Helicon is up to date, however we have a few reoccurring issues with Helicon freezing and or locking up (unresponsive) during a few specific actions. Namely holding space bar to try to 'scroll' and when trying to undo a change.

I was curious if ...