Hello,
Please send a bug report (menu - Help - Report a bug) after the problem occurs.
Search found 1179 matches
- 19.04.2024 23:12
- Forum: Helicon Focus: Support
- Topic: Canon EOS 200D not maintaining a live view connection in Helicon Focus
- Replies: 2
- Views: 118
- 11.04.2024 23:13
- Forum: Helicon Remote
- Topic: H. Remote: too long a delay between consecutive shots
- Replies: 4
- Views: 8363
Re: H. Remote: too long a delay between consecutive shots
Hello,
3 seconds is probably not achievable (not with focus adjustment in between shots), but 4 to 5 should be. Please send a bug report after shooting a stack: menu - Help - Report a bug. We'll take a look.
3 seconds is probably not achievable (not with focus adjustment in between shots), but 4 to 5 should be. Please send a bug report after shooting a stack: menu - Help - Report a bug. We'll take a look.
- 11.04.2024 23:10
- Forum: Helicon Focus: Support
- Topic: Error whenever pre rendering or rendering
- Replies: 3
- Views: 178
Re: Error whenever pre rendering or rendering
Please click the "Send" button in the "Contact support" dialog so that we get all the data and not just an excerpt. There is nothing you're doing wrong, most likely your computer doesn't have enough free RAM or enough free space on the C: drive. We'll know more after you send the...
- 11.04.2024 15:28
- Forum: Helicon Focus: Support
- Topic: Error whenever pre rendering or rendering
- Replies: 3
- Views: 178
Re: Error whenever pre rendering or rendering
Please send a bug report after an error occurs (menu - Help - Contact support). In 99% of cases neither of these two errors are caused by Helicon Focus, but either way a report should help us see what's wrong.
- 07.04.2024 13:36
- Forum: Helicon Focus: Support
- Topic: Error Code 100008 windows 11 latest update
- Replies: 3
- Views: 154
Re: Error Code 100008 windows 11 latest update
That's very odd because there is a big red error message for that. But we'll double-check. Glad to hear it's working now!
- 07.04.2024 01:31
- Forum: Helicon Focus: Micro
- Topic: Weird crosshatch artifact
- Replies: 7
- Views: 373
Re: Weird crosshatch artifact
Indeed, it should be easy to add a warning. Happy to hear it works now, thanks for the confirmation!
- 06.04.2024 13:02
- Forum: Helicon Focus: Support
- Topic: Error Code 100008 windows 11 latest update
- Replies: 3
- Views: 154
Re: Error Code 100008 windows 11 latest update
Hi Cris,
Please reproduce the problem and send a bug report after getting this error message (menu - Help - Contact support).
Please reproduce the problem and send a bug report after getting this error message (menu - Help - Contact support).
- 06.04.2024 11:37
- Forum: Helicon Focus: Support
- Topic: Crashing on any stack
- Replies: 1
- Views: 55
Re: Crashing on any stack
Please reopen Helicon Focus after a crash and send a bug report (menu - Help - Contact support). It has to be done after it crashed, otherwise we won't get the relevant information.
- 06.04.2024 11:32
- Forum: Helicon Focus: Support
- Topic: Batch support for video files
- Replies: 1
- Views: 57
Re: Batch support for video files
No, but it is on our to-do list.
- 04.04.2024 21:06
- Forum: Helicon Remote
- Topic: What is this window
- Replies: 5
- Views: 2757
Re: What is this window
Hello,
It's not yet implemented in the new versions of the app, sorry.
It's not yet implemented in the new versions of the app, sorry.
- 04.04.2024 10:06
- Forum: Helicon Focus: Micro
- Topic: Weird crosshatch artifact
- Replies: 7
- Views: 373
Re: Weird crosshatch artifact
Thanks, downloaded. One thing that stands out is that you cannot have a TIFF map with raw images. The raw converter will crop images, so the pixels will no longer be aligned. The dust map must be in raw format as well. If you're pre-processing source images before stacking them, the dust map should ...
- 03.04.2024 22:44
- Forum: Helicon Focus: Support
- Topic: Blurry glow around macro subjects
- Replies: 1
- Views: 102
Re: Blurry glow around macro subjects
Hi, The first thing to do is to check whether the source images actually have these areas in focus. Are you able to use the retouching tool in Helicon Focus to manually paint the halo with the sharp image from the corresponding source file? Often you will find out that due to focus breathing these a...
- 03.04.2024 21:52
- Forum: Helicon Focus: Micro
- Topic: Weird crosshatch artifact
- Replies: 7
- Views: 373
Re: Weird crosshatch artifact
Please share one of the source images, and the dust map that you're using. We'll look into why this happens.
- 03.04.2024 12:25
- Forum: Helicon Focus: Micro
- Topic: Weird crosshatch artifact
- Replies: 7
- Views: 373
Re: Weird crosshatch artifact
No idea, but since there's no problem in the source images it's probably not related to the optics you're using. Does the same happen if you don't assign a dust map?
- 02.04.2024 09:23
- Forum: Helicon Remote
- Topic: Sony a7riii - MAC m2 Support
- Replies: 5
- Views: 204
Re: Sony a7riii - MAC m2 Support
Hi! The problem is macOS version 14.2.0, it had an issue with cameras not being detected. It was fixed in 14.2.1. So update your macOS and it should be solved.