This means that your cache size is too large, more than the amount of free memory you actually have while using Helicon Focus, so reduce it in the Preferences - Performance. Helicon Focus will correctly remove old items from the cache when it's full and new images are being created. Also, removing ...

I understand, please don't worry, Helicon Focus is in active development and we will do everything necessary for it to be compatible with the new changes in macOS. We aim to provide a native ARM version with the next major update that we're currently working on. And we're happy to hear our software ...

Hi Hans, please send a bug report so we can see what the problem is and offer solutions. Connect the camera, open Helicon Remote, wait for about 10 seconds, then go to the app's menu - Feedback - Report a bug, fill in the e-mail and a short comment, and send it. But before that, make sure to ...

We will always support the latest Mac generation, so no, you won't need to keep an old one.

We looked for your bug report but we can't find/identify it, sorry. So please reproduce the problem and send a bug report. There are no known issues with Canon R7, and it's very unlikely that the new version will fix it. We need to understand what the problem is, then we'll try to address it.

That's not a problem with the version of the app. Please send a bug report with the camera connected and turned on, we'll take a look and reply: menu - Feedback - Report a bug. Make sure to enter a valid e-mail address in the report dialog, we'll send the reply there.

Hello,

The lifetime license includes all future upgrades, so yes, it will be applicable to any future major versions.

Hello, it looks like the payment processor (PayPro) didn't want to accept your first card, but you have successfully made a purchase with a different one. Sorry for the inconvenience, and thank you for the purchase. We're already contacting PayPro about this.

Hi Hans,

Nothing is wrong, the new version is being gradually rolled out by Google Play, not all users get the update at the same time. Do you need the new update, is something not working in 4.5.1? Or were you just curious why you don't see it?

Yes, we removed it. This doesn't affect the software, it will still work on the best effort basis.

That's not the same problem, you should be able to still interact with the app and access the bug report function.
Please reproduce the freeze, terminate Helicon Remote. Then unplug the camera, reopen Helicon Remote and send a bug report.

You said it takes a while to start Helicon Focus if Lightroom is running, but if it's not running then it's quick?

That is odd, because there should be absolutely no interaction between Helicon Focus and Lightroom (LR can launch Helicon Focus, and that's all). Please do a quick launch of Helicon Focus and send a bug report: menu - Help - Contact support. Then exit Focus, do a slow launch (standalone, not as an ...

Is this on Windows or Mac?
Try to deactivate Helicon Focus (Ctrl+Shift+D/Cmd+Shift+D) and then register again (menu - Help - Register online - paste your activation code).

Yes, you can register on up to 4 computers, as long as Helicon Focus is only running on one at a time.