Yes, you should first do focus processing, as panorama stitching will mess with alignment.

mrose wrote: ↑03.05.2024 12:46 "we can't solve the design flaw of the lens's mechanism".

That was a different issue.

Then it's most likely because of the lens and we don't know any way to fix it.
The software is sending the correct commands to the camera, as evidenced by the Nikon lenses working. Why the camera doesn't actuate the Tamron lens appropriately is a question to the camera's firmware developers.

Autofocus and the arrows most likely don't work for the same reason, and the reason is something in the camera settings. Make sure that autofocus is enabled in the camera and only the most basic single-shot mode is selected. The lens should be set to AF and full range.

Please send a bug report when the camera is connected and turned on. Menu - Help - Report a bug on Windows / Mac; menu - Feedback on Android / iOS.
If you're connecting with a USB cable, make sure Wi-Fi is off in the camera, else it won't work.

Hello,

Please send a bug report after this happens (menu - Help - Report a bug).
Don't try to stop the shooting sequence, just submit a report.

Hello! Yes, the dust map function also supports hot pixel removal via a black image, just as you suggested. It's only to remove stuck pixels, so make sure that the exposure is low so that regular sensor noise doesn't appear. Noise reduction is a completely different task best done by specialized sof...

Hello,

Please send a bug report (menu - Help - Report a bug) after the problem occurs.

Hello,

3 seconds is probably not achievable (not with focus adjustment in between shots), but 4 to 5 should be. Please send a bug report after shooting a stack: menu - Help - Report a bug. We'll take a look.

Please click the "Send" button in the "Contact support" dialog so that we get all the data and not just an excerpt. There is nothing you're doing wrong, most likely your computer doesn't have enough free RAM or enough free space on the C: drive. We'll know more after you send the...

Please send a bug report after an error occurs (menu - Help - Contact support). In 99% of cases neither of these two errors are caused by Helicon Focus, but either way a report should help us see what's wrong.

That's very odd because there is a big red error message for that. But we'll double-check. Glad to hear it's working now!

Indeed, it should be easy to add a warning. Happy to hear it works now, thanks for the confirmation!

Hi Cris,

Please reproduce the problem and send a bug report after getting this error message (menu - Help - Contact support).

Please reopen Helicon Focus after a crash and send a bug report (menu - Help - Contact support). It has to be done after it crashed, otherwise we won't get the relevant information.