Search found 1228 matches

by Catherine
11.07.2024 20:34
Forum: Helicon Focus: Support
Topic: Capture One 21 Plugin
Replies: 5
Views: 580

Re: Capture One 21 Plugin

I don't think it does the same thing, it circumvents the plugin workflow completely and you won't get the result back automatically like you do with the plugin.
by Catherine
10.07.2024 12:02
Forum: Helicon Focus: Support
Topic: OpenCL Support Windows 10 AMD Radeon RX 7800 XT
Replies: 6
Views: 573

Re: OpenCL Support Windows 10 AMD Radeon RX 7800 XT

Helicon Focus doesn't work because we haven't yet supported this GPU, it's not a problem with the drivers and not related to the issues you might have had in other software. There may be something wrong there, but that's not why Helicon Focus doesn't support this graphics card yet, we just need to d...
by Catherine
05.07.2024 18:18
Forum: Helicon Focus: Support
Topic: OpenCL Support Windows 10 AMD Radeon RX 7800 XT
Replies: 6
Views: 573

Re: OpenCL Support Windows 10 AMD Radeon RX 7800 XT

Yes, we are aware, and we expect to support these GPUs soon. Please note that this is not a functionality issue, everything is working in Helicon Focus, only the render time is somewhat longer than it could have been otherwise.
by Catherine
04.07.2024 22:00
Forum: Helicon Focus: Support
Topic: Capture One 21 Plugin
Replies: 5
Views: 580

Re: Capture One 21 Plugin

Thanks for confirming this helped!
by Catherine
03.07.2024 09:15
Forum: Helicon Focus: Support
Topic: OpenCL Support Windows 10 AMD Radeon RX 7800 XT
Replies: 6
Views: 573

Re: OpenCL Support Windows 10 AMD Radeon RX 7800 XT

Hello Stefan,

We don't yet support AMD RX7000 series GPUs, but we will. I just can't give you a time frame right now.
by Catherine
27.06.2024 20:08
Forum: Helicon Focus: Macro
Topic: How to keep the same ratio in resolution
Replies: 21
Views: 1527

Re: How to keep the same ratio in resolution

Something's not right and it shouldn't be happening, but because we have no idea how it happens, I don't have any advice yet. We will start by running your batch, thank you. By the way, please install the updated version of Helicon Focus: https://cloud.heliconsoft.com/index.php/s/CWTitTMo7df6XQo It ...
by Catherine
27.06.2024 19:40
Forum: Helicon Focus: Macro
Topic: How to keep the same ratio in resolution
Replies: 21
Views: 1527

Re: How to keep the same ratio in resolution

And the same doesn't happen if you render the exact same stack (set of images) with the same settings in the main interface instead of the Folder Monitor?
by Catherine
27.06.2024 19:02
Forum: Helicon Focus: Macro
Topic: How to keep the same ratio in resolution
Replies: 21
Views: 1527

Re: How to keep the same ratio in resolution

What do you mean by saying "the problem appears at the 41st image"? Folder monitor detects when a stack has been completed and queues it up for rendering, exactly like the normal workflow through the main window. Do you mean that if you process the stack of images 1-40 it's fine, and if yo...
by Catherine
27.06.2024 17:29
Forum: Helicon Focus: Macro
Topic: How to keep the same ratio in resolution
Replies: 21
Views: 1527

Re: How to keep the same ratio in resolution

The content of the images shouldn't matter as log as autocrop is off, and I still can't reproduce the problem with the second stack. Could you please re-run it (this exact stack), save the result and then send a bug report?
by Catherine
27.06.2024 16:15
Forum: Helicon Focus: Macro
Topic: How to keep the same ratio in resolution
Replies: 21
Views: 1527

Re: How to keep the same ratio in resolution

In that report the source images are 7952x5304 and the saved result is also 7952 x 5304, exactly the same (as it should be).
by Catherine
27.06.2024 15:40
Forum: Helicon Focus: Macro
Topic: How to keep the same ratio in resolution
Replies: 21
Views: 1527

Re: How to keep the same ratio in resolution

Thank you, but I can't reproduce the issue, so please run a render and send a bug report after it finishes (menu - Help - Contact support), that way I will see all your settings.
by Catherine
27.06.2024 13:25
Forum: Helicon Focus: Macro
Topic: How to keep the same ratio in resolution
Replies: 21
Views: 1527

Re: How to keep the same ratio in resolution

That shouldn't happen, just tried our stack shot with A7 R III and no such problem with it. Can you share your stack, or part of it (2-3 images) if that is enough to reproduce the issue?
by Catherine
27.06.2024 12:19
Forum: Helicon Focus: Macro
Topic: How to keep the same ratio in resolution
Replies: 21
Views: 1527

Re: How to keep the same ratio in resolution

1024x600 is very small, it could be the size of the embedded preview rather than the actual raw image size. Can you check the size in actual image processing software that supports DNG? Like Lightroom / Photoshop / Capture One, or Helicon Focus itself (load the image, right-click it in the list of s...
by Catherine
27.06.2024 11:18
Forum: Helicon Focus: Macro
Topic: How to keep the same ratio in resolution
Replies: 21
Views: 1527

Re: How to keep the same ratio in resolution

With automatic crop OFF every output should be the same size is input images, is that not the case?
Of course, all the input images should be of the same resolution in the first place.