Search found 1163 matches

by Catherine
26.03.2024 10:14
Forum: Helicon Focus: Support
Topic: Slow HF 8.2.14
Replies: 8
Views: 143

Re: Slow HF 8.2.14

Yes, it does, always has been, that's not the problem.
by Catherine
25.03.2024 20:05
Forum: Helicon Focus: Support
Topic: Slow HF 8.2.14
Replies: 8
Views: 143

Re: Slow HF 8.2.14

What kind of images are they - format and resolution? If they're raw images - what's the model of the camera? And do you open them directly in Helicon Focus, or export from Capture One or Lightroom?
by Catherine
25.03.2024 17:43
Forum: Helicon Focus: Support
Topic: Slow HF 8.2.14
Replies: 8
Views: 143

Re: Slow HF 8.2.14

Is that 7 minutes for the whole stack? Or per one photo in a stack? Is OpenCL enabled in the Preferences - Performance?
by Catherine
24.03.2024 14:24
Forum: Helicon Focus: Support
Topic: Soft output compared to Photoshop
Replies: 8
Views: 614

Re: Soft output compared to Photoshop

The error most likely means that the installed Nikon codec doesn't support the camera that the image was shot with. Either way this is an error returned by the codec itself and there's nothing we can do about it. I think comparing to focus stacking with Photoshop or other software is not the right w...
by Catherine
23.03.2024 02:19
Forum: Helicon Focus: Support
Topic: individual image orientation/rotation
Replies: 2
Views: 72

Re: individual image orientation/rotation

At some point we will probably add an option to ignore the EXIF orientation flag, but the real solution is to turn off auto rotation in your camera body settings. Also, there are plenty batch orientation editors that should work with raw files (because it's simply a matter of changing an EXIF field).
by Catherine
19.03.2024 20:05
Forum: Helicon Focus: Support
Topic: Manual reorder of files.
Replies: 5
Views: 7654

Re: Manual reorder of files.

There's no such ability, the files are sorted alphabetically based on their file name. It's not currently planned, but I noted down your request. If the focal plane shift between consecutive shots is a lot smaller than the depth of field, which is often the case, you can just un-tick the wrong files...
by Catherine
19.03.2024 09:33
Forum: Helicon Remote
Topic: Partially resolved the issue with non-focus stepping
Replies: 0
Views: 132

Re: Partially resolved the issue with non-focus stepping

Hello, It transfers the first image to the PC and the subsequent ones to the camera's card. That is extremely odd, unless you by "the first shot" you mean a picture that gets taken automatically when the camera is connected. I assume that after setting the nearest-farthest points, returnin...
by Catherine
19.03.2024 01:49
Forum: Helicon Focus: Support
Topic: Get Object Map + Depth Map in helicon focus 8?
Replies: 3
Views: 120

Re: Get Object Map + Depth Map in helicon focus 8?

Yes, that's the name of the menu item, and if you navigate to where the project is saved you will find a folder.
by Catherine
18.03.2024 21:15
Forum: Helicon Focus: Support
Topic: Artificial intelligence in the future
Replies: 5
Views: 293

Re: Artificial intelligence in the future

I understand you very well, and my prediction is probably exaggerated, but we will definitely see more progress in that direction soon.
by Catherine
18.03.2024 18:30
Forum: Helicon Focus: Support
Topic: Artificial intelligence in the future
Replies: 5
Views: 293

Re: Artificial intelligence in the future

Hi! It's probably not impossible in principle, but it's not something we're currently pursuing or thinking of. A year from now you will probably not have to shoot any photos at all, you would just describe what you want to see and a realistic photo will be generated. There will probably also be serv...
by Catherine
18.03.2024 18:25
Forum: Helicon Focus: Support
Topic: Payment problems for lifetime license
Replies: 1
Views: 87

Re: Payment problems for lifetime license

Hi, we've never heard of anything like this and I don't think there's anything wrong with our payment processing service (as evidenced by many years of daily operation with no trouble until your report). Could you please contact your bank for explanation? It's probably a mistake on their end, some i...
by Catherine
16.03.2024 22:16
Forum: Helicon Remote
Topic: Just updated to 4.4.8
Replies: 3
Views: 190

Re: Just updated to 4.4.8

Thanks, we're looking into it and will get back to you as soon as possible (depending on how quickly we can reproduce the error).
by Catherine
16.03.2024 19:09
Forum: Helicon Focus: Support
Topic: M1 Max OpenCL
Replies: 40
Views: 109334

Re: M1 Max OpenCL

Yes, of course.
by Catherine
16.03.2024 11:53
Forum: Helicon FB Tube
Topic: Helicon Tube with Nikon Z + FTZ
Replies: 1
Views: 308

Re: Helicon Tube with Nikon Z + FTZ

Hello Markus,

No, the FB Tube does not work with the Z series cameras, sorry.
by Catherine
16.03.2024 03:13
Forum: Helicon Focus: Support
Topic: Please add support for multilayer tif input
Replies: 1
Views: 107

Re: Please add support for multilayer tif input

Could you please let us know which system(s) produce such files (what are their names), and share one sample multi-layer TIFF image? You can upload it to our private storage.