Search found 2 matches

by plonkaw
04.09.2019 19:05
Forum: Helicon Focus: Support
Topic: Crash immediately after loading photos
Replies: 9
Views: 6476

Re: Crash immediately after loading photos

Dear Catherine,

Thank you for prompt reply.
1. No. Demo stacks causes Helicon to quit just after images are loaded
2. 7.5.6 works fine, both demo and my files. Haven't yet tried running it from Lightroom

Anything else I could do to help HeliconSoft identify and fix the issue?

Regards,

Wojtek
by plonkaw
02.09.2019 11:12
Forum: Helicon Focus: Support
Topic: Crash immediately after loading photos
Replies: 9
Views: 6476

Crash immediately after loading photos

Dear All,

After update to 7.5.8 any time I load photos HF shuts down with no warning.
Either as standalone app, or ran from Adobe Lightroom

Reinstallation, re-activation did not help
OpenCL is not active and the "performance check" shows "Excteption" message

Any ideas what to check (any logs out ...