Hi,

Thanks for the reply. I've been using Helicon Remote all day today and it was operating perfectly. But now, within the last hour, Helicon keeps losing the connection to the camera. The camera - canon 5d mark iv - is reporting that it is on wi-fi, battery is charged, etc. Yet each time I connect ...

Hi,

Well, as I said, it wasn't dead. It revived about 15 minutes later. And the battery was fine.

I'm going to see what happens when I try the connection again. In the meantime, please tell me this: if Helicon reports that it has lost connection with the camera, what steps should be taken to ...

Hi

I tried setting up a network connection with my new camera which worked fine. I forgot, however, that the Live View on that camera turns off after a few minutes of inactivity. When Helicon alerted me that the connection had been lost I tried to get the camera to respond but it was essentially ...