I received an email from Alex who is one of the Helicon Soft Developers and he suggested that the Sony software installed its own non-standard driver. When I went to the Device Manager and plugged in the camera, sure enough the driver was listed under its own category of libusbK. Un-installing the ...

I am writing to let you know that this issue has been resolved. I met with a Sony representative this morning at a local photography event. I explained the problem to him and he consulted one of his technical support team for advice.
The problem with Helicon Remote and other software connecting to ...

Having recently acquired an A7IV I wanted to try it with Helicon Remote but simply cannot get it to connect. I have checked all the required settings multiple times but it just does not work. If I change the remote connection mode to MTP the camera connects to Helicon Remote but this does not allow ...

Just today I have started to experience a strange issue when saving a stacked image. I export a small number of images from Lightroom CC to Helicon (Tiff Mode) and successfully stack them. When I then save the resulting stack, Helicon just freezes. I then force quit and restart Helicon and it then ...

When I export my Sony RAW files from Lightroom to Helicon Focus the images that are transferred are the original RAW files, and not the images with any edits applied in Lightroom. Am I missing something, or do I for example have to create a virtual copy and export that to Helicon. Just a bit ...