After submitting a bug report, Alex from Helicon contacted me, and rather embarrassingly I realised that despite being in single shot mode I'd left face detection on, which seems to have been the issue.

No bug, just user error.

Thanks to the team for prompt tech support.

James

Thanks for your response. I've now sent a bug report from Helicon Remote.

Kind regards,

James

Good morning, greetings from the UK, I hope you're all safe and healthy.

I've been a Helicon Remote / Focus user for years and it's served me brilliantly, but recently I've been having issues with Helicon Remote and my EOS R5.

I set the start focus point and the end focus point as usual, but when ...