OK, thanks. I used our company e-mail, which is [email protected]. If needed i can probably reproduce the error and resend it.

Thank you Catherine. I'll have sent a report bug for the "critical error" one.

In the meantime I have used the same setup, but using another, worse camera -Canon 250D-, and shot 50 stacks without an issue, so it does seem to be A7RIV related. I know it's not listed as a supported camera but I have ...

Hello,

I have been trying Helicon Remote for the past days, using a tethered Sony A7RIV. My first question is about an error which is recurring at seamingly random times. Within a stack capturing process, the process abruptly stops, and a warning message, "A critical error has occured [...]" is ...