Autofocus and the arrows most likely don't work for the same reason, and the reason is something in the camera settings. Make sure that autofocus is enabled in the camera and only the most basic single-shot mode is selected. The lens should be set to AF and full range.


The camera is set to ...

We have set up the camera following all the steps in the helicon remote manual. When we try to auto-focus it seems like no commands are given to the camera itself. Also the focus bracketing arrows do not work. We have tried downloading the newest application version but that did not change anything ...