I received an email from Alex who is one of the Helicon Soft Developers and he suggested that the Sony software installed its own non-standard driver. When I went to the Device Manager and plugged in the camera, sure enough the driver was listed under its own category of libusbK. Un-installing the ...

I have disabled Wifi, Bluetooth and am still unable to connect via USB. I Have submitted a bug report as you suggested. Thanks.

I am in the same situation. I was originally intending to add a license for the Android app version of Helicon Remote, but I am unable to get the desktop version to connect using USB or WiFi. I have tried every suggestion in the forum I can find and I am still unable to connect. I too would welcome ...