Search found 174 matches

by Catherine
29.11.2019 19:16
Forum: Helicon Focus: Micro
Topic: Calibrated depth map?
Replies: 7
Views: 1041

Re: Calibrated depth map?

No, it's always 255
by Catherine
29.11.2019 19:11
Forum: Helicon Focus: Support
Topic: Lost licence or exceeded # of computers?
Replies: 1
Views: 116

Re: Lost licence or exceeded # of computers?

We'll be happy to assist you solving the issue. Please contact us at support@heliconsoft.com and let us know the email address the license has been registered with.
by Catherine
27.11.2019 23:12
Forum: Helicon FB Tube
Topic: Helicon tube with Canon 180 mm f/3.5 Macro
Replies: 3
Views: 366

Re: Helicon tube with Canon 180 mm f/3.5 Macro

Right, there seems to be no 180 mm Canon lens without a built-in motor, only L USM one. If so, it should work fine. Please double-check the specifications for your lens.
by Catherine
27.11.2019 15:45
Forum: Helicon Remote
Topic: helicon remote with wemacro rail.
Replies: 3
Views: 1385

Re: helicon remote with wemacro rail.

Добрый день! Вот схема для Stackshot, и для Wemacro она идентична:
https://www.cognisys-inc.com/how-to/stackshot/connections/usb_connect.php
by Catherine
24.11.2019 23:01
Forum: Helicon FB Tube
Topic: Canon EOS R + Canon MP-E 65mm f/2.8 1-5x Macro
Replies: 2
Views: 89

Re: Canon EOS R + Canon MP-E 65mm f/2.8 1-5x Macro

As this is a manual focus lens that has no built-in motor, the tube will not work for it. Only lenses with an internal motor are compatible.
by Catherine
19.11.2019 23:33
Forum: Helicon Focus: Support
Topic: When will Heliconsoft be upgraded for importing CR3 files?
Replies: 1
Views: 155

Re: When will Heliconsoft be upgraded for importing CR3 files?

We will definitely add support of CR3 as soon as we have technical possibility. One of industry-standard third-party components for handling raw files that we rely on doesn't support it yet. Normally exporting from Lightroom to Helicon Focus as DNG does not involve complications. If you don't find L...
by Catherine
19.11.2019 23:32
Forum: Helicon Remote
Topic: helion remote android and motorolla bionic cell phone
Replies: 7
Views: 5759

Re: helion remote android and motorolla bionic cell phone

It's a very old phone. If it doesn't detect your camera, try the troubleshooting steps: https://www.heliconsoft.com/faq-helicon-remote/#camera_not_detected
If nothing helps and Android itself doesn't detect the camera, then you'll know the phone doesn't have USB OTG capability.
by Catherine
19.11.2019 23:21
Forum: Helicon Remote
Topic: Изменение шага фокусировки в зависимости от опции предпросмотр ГРИП
Replies: 4
Views: 178

Re: Изменение шага фокусировки в зависимости от опции предпросмотр ГРИП

Любопытно, нужно исследовать эту проблему, сейчас не готовы прокомментировать. Спасибо за информацию.
Вы могли бы по шагам написать, что нужно сделать, чтобы увидеть проблему?

Отключать предпросмотр руками не нужно, программа сама его отключает на время съёмки стека.
by Catherine
19.11.2019 23:09
Forum: Helicon Focus: Support
Topic: Feature suggestion. Increase resolution thanks to many photos.
Replies: 2
Views: 184

Re: Feature suggestion. Increase resolution thanks to many photos.

Thank you for the suggestion, Maciej. We did concider this and discussed with the team, but don't think it will be added any time soon due to technical complications implied.
by Catherine
19.11.2019 22:55
Forum: Helicon Remote
Topic: Canon EOS M50 (EOS Kiss M)
Replies: 8
Views: 3517

Re: Canon EOS M50 (EOS Kiss M)

We are working on M50 support and are hoping to have a working beta version quite soon. We appreciate your offer to help testing and we'll gladly take you up on it when the time comes.
by Catherine
19.11.2019 22:53
Forum: Helicon Focus: Support
Topic: stacking rendering error
Replies: 2
Views: 136

Re: stacking rendering error

Could you please re-send the link, this one fails to open
by Catherine
19.11.2019 21:17
Forum: Helicon Remote
Topic: Calibrating the Stackshot
Replies: 3
Views: 162

Re: Calibrating the Stackshot

Please disable Autoreturn in Stackshot control box settings.
by Catherine
13.11.2019 23:17
Forum: Helicon Focus: Macro
Topic: Blurred lines around edges of composite - Method C
Replies: 1
Views: 315

Re: Blurred lines around edges of composite - Method C

Please try methods A and B. Or please send us the stack, we'll check if something can be done to improve the result. You can upload it to any file storage service and send us the link, or upload it to http://office.heliconsoft.com/cloud/index.php/s/xC8gsi8a2L8Zawn. If you do, please let us know at s...
by Catherine
13.11.2019 15:33
Forum: Helicon Focus: Support
Topic: HF compatibility with upcoming release of macOS Catalina
Replies: 5
Views: 716

Re: HF compatibility with upcoming release of macOS Catalina

Capture One plugin is now compatible with Mac OS 10.15. Please download the latest version from https://www.heliconsoft.com/capture-one-plugin/
by Catherine
13.11.2019 15:31
Forum: Helicon Remote
Topic: Nikon D5600
Replies: 1
Views: 104

Re: Nikon D5600

Do you have the latest firmware installed (released in May 2019)?