Search found 174 matches

by Catherine
13.11.2019 15:20
Forum: Helicon FB Tube
Topic: Sony a7R3 Support?
Replies: 5
Views: 317

Re: Sony a7R3 Support?

No, unfortunately, MC-11 doesn't work
by Catherine
12.11.2019 13:35
Forum: Helicon Remote
Topic: Disappointment with company service
Replies: 1
Views: 120

Re: Disappointment with company service

First of all, we're sorry about your disappointment with our product and service. However, it's not because of us not having possiblity to test it on D850, but because it was not technically possible to support this camera. The firmware made activating Wi-Fi way too complicated for apps other than t...
by Catherine
11.11.2019 22:53
Forum: Helicon Remote
Topic: slow shooting interval
Replies: 1
Views: 82

Re: slow shooting interval

3 seconds is very fast, it's as fast as you can possibly get. The only way to get faster shooting is burst shooting, but you can't do focus bracketing or exposure bracketing in that mode.
by Catherine
11.11.2019 22:51
Forum: Helicon Remote
Topic: Canon T7I and Samsung s7
Replies: 2
Views: 82

Re: Canon T7I and Samsung s7

This behavior and problem are not typical, not something we heard of before or encountered ourselves.

Could you by any chance try it on a different camera body to see if the problem persists?
Or could you try a different device?
by Catherine
08.11.2019 12:46
Forum: Helicon Focus: Support
Topic: Cannot get trial licence: error communicating with activation server
Replies: 1
Views: 125

Re: Cannot get trial licence: error communicating with activation server

1. Firewall on your computer may block the request from our program to our server. Please try deactivating your firewall, add Helicon Focus to white list. 2. Can be something about proxy settings - please try disabling them. Are you running the v.7.5.8? Please contact us at support@heliconsoft.com i...
by Catherine
05.11.2019 22:26
Forum: Helicon Focus: Support
Topic: New licensee feels cheated
Replies: 2
Views: 181

Re: New licensee feels cheated

Dear Dominique, we've refunded your order upon your request. We are sorry to know about your disappointment. We'll see what can be done in order to make it more clear. Normally when choosing the license type potential customers go to the Choosing the license page where we say that retouching is not ...
by Catherine
05.11.2019 22:18
Forum: Helicon Focus: Support
Topic: HF do not start under MacOS 10.15.1
Replies: 2
Views: 99

Re: HF do not start under MacOS 10.15.1

In order to run Helicon Focus on 10.15, please 1. In the Finder, locate the app you want to open. (Don’t use Launchpad to do this. Launchpad doesn’t allow you to access the shortcut menu.) 2. Press the Control key, then click the app icon. 3. Choose Open from the shortcut menu. 4. Click Open. This i...
by Catherine
01.11.2019 15:51
Forum: Helicon Focus: Macro
Topic: Какой метод выбрать?
Replies: 5
Views: 427

Re: Какой метод выбрать?

К сожалению, сложно дать универсальный совет - разные объекты, условия съемки. Что касается этих картинок, нужно смотреть стек, чтобы сказать, насколько можно улучшить результат. Если у вас есть желание и возможность, пришлите, пожалуйста, мы посмотрим.
by Catherine
01.11.2019 15:24
Forum: Helicon Focus: Macro
Topic: Tube use.
Replies: 1
Views: 109

Re: Tube use.

Yes, sure. The tube is just a tool to produce a stack. It's up to you how to process it.
by Catherine
01.11.2019 15:23
Forum: Helicon Focus: Micro
Topic: Calibrated depth map?
Replies: 7
Views: 1041

Re: Calibrated depth map?

We recommend to use the depth map as a primary source. Data in obj file is formed based on the depth map. Even if the first and the last frames of the stack are out of focus, the depth map is still normalized by the number of files in the stack.
by Catherine
01.11.2019 11:04
Forum: Helicon Focus: Support
Topic: Check for new versions not running?
Replies: 2
Views: 125

Re: Check for new versions not running?

Yes, please install the latest version directly from the website: https://www.heliconsoft.com/software-downloads/
There's no need to uninstall the previous one prior to the update. The license registration will stay.
by Catherine
27.10.2019 19:16
Forum: Helicon FB Tube
Topic: The Helicon Focus FB d'ont works
Replies: 2
Views: 338

Re: The Helicon Focus FB d'ont works

Please try setting the lens to AF, Full, camera focusing mode to AF-one shot. Does it make any change? Also please try setting the step size to 150, just for a test: please set the step size in the app to 150 (don’t press Save), direction to infinity, and send the configuration to the tube, then foc...
by Catherine
25.10.2019 20:14
Forum: Helicon FB Tube
Topic: Nikon AF Micro-NIKKOR 200mm f/4D Lens with Helicon Tube
Replies: 1
Views: 139

Re: Nikon AF Micro-NIKKOR 200mm f/4D Lens with Helicon Tube

The tube will not work for lenses that has no internal focus motor.
by Catherine
25.10.2019 20:07
Forum: Helicon FB Tube
Topic: Helicon tube with Canon 180 mm f/3.5 Macro
Replies: 3
Views: 366

Re: Helicon tube with Canon 180 mm f/3.5 Macro

Helicon FB Tube can only work with lenses with built-in motor, so this lens will not be compatible.
As for Helicon Remote, focus bracketing will not work, but the other functionality should work fine if the camera body is supported.
by Catherine
21.10.2019 12:57
Forum: Helicon Focus: Macro
Topic: Какой метод выбрать?
Replies: 5
Views: 427

Re: Какой метод выбрать?

Что касается стереобазы, теоретически это должно улучшать карту глубин, но на практике в картах глубин появляются артефакты. И если для технических задач с ними можно смириться, то для художественной фотографии каждый такой артефакт будет резать глаз. Кроме того, съемка с двух точек усложняет процес...