Search found 1185 matches

by Catherine
03.02.2024 13:13
Forum: Helicon Focus: Support
Topic: Using same alignment for several stacks
Replies: 3
Views: 809

Re: Using same alignment for several stacks

Hello Michael, We were considering this feature, but the GIF makes it clear that Helicon Focus can't help with your case. It's designed to align and merge focus stacks - series of photos where ONLY the focus changes. If the point of view changes or the lighting changes, it's a different scenario for...
by Catherine
03.02.2024 12:59
Forum: Helicon Remote
Topic: A7rV Support
Replies: 1
Views: 337

Re: A7rV Support

No, it doesn't currently support A7 RV. We don't know when it will as it's completely unclear what the problem is, and Sony doesn't release any documentation on their remote control protocol.
by Catherine
02.02.2024 16:32
Forum: Helicon Focus: Support
Topic: DNG out for Panoramas?
Replies: 2
Views: 502

Re: DNG out for Panoramas?

We probably overlooked this, there shouldn't be any technical reason for DNG out not being supported for panoramas. We'll look into it for the next major update of Helicon Focus (that we're already working on).
by Catherine
02.02.2024 01:59
Forum: Helicon Remote
Topic: Nikon Z9 - no focus bracketing
Replies: 1
Views: 420

Re: Nikon Z9 - no focus bracketing

Hi, It's likely something in the camera settings because no one else has reported this issue. Z9 is a new camera, but I know we have a few customers who use it. I don't exactly know what the problem is, my guess would be something with the AF settings, but who knows. Can you reset all the camera bod...
by Catherine
31.01.2024 19:10
Forum: Helicon Focus: Macro
Topic: Hardware acceleration failing
Replies: 7
Views: 1923

Re: Hardware acceleration failing

Hi Phil,

I think you encountered this before, was it on a different Mac or the same one? If I remember correctly, the last you said this only happened on one machine.

Also, please right-click any of your TIFF source files - Image information - post the screenshot of the info dialog.
by Catherine
30.01.2024 22:45
Forum: Helicon Focus: Support
Topic: M3 Max support
Replies: 6
Views: 8227

Re: M3 Max support

The new version with M3 support is out: https://www.heliconsoft.com/downloads/HeliconFocus.dmg
by Catherine
26.01.2024 23:51
Forum: Helicon Focus: Support
Topic: M2 Ultra Support
Replies: 5
Views: 742

Re: M2 Ultra Support

Thank you for confirming it works! Just to clarify, do you have OpenCL acceleration enabled (in the Helicon Focus preferences - Performance)? As for the issue you've described, please send an error report (menu - Help - Contact support) after saving the result, just before you quit Helicon Focus. Ar...
by Catherine
26.01.2024 13:23
Forum: Helicon Focus: Support
Topic: I got an error
Replies: 1
Views: 410

Re: I got an error

Please send an error report after the error occurs (menu - Help - Contact support).
by Catherine
26.01.2024 13:21
Forum: Helicon Focus: Support
Topic: Helicon 3D Viewer blank output
Replies: 2
Views: 465

Re: Helicon 3D Viewer blank output

We're investigating the problem. In the meantime, please use an older version of the 3D Viewer that works. Download this, and only replace replace the 3D Viewer:

https://www.heliconsoft.com/downloads/H ... s8.2.7.dmg
by Catherine
25.01.2024 10:40
Forum: Helicon Focus: Support
Topic: Tooltip shows wrong stack filename
Replies: 1
Views: 422

Re: Tooltip shows wrong stack filename

Thank you very much for spotting the problem and letting us know, we're looking into it.
by Catherine
24.01.2024 23:18
Forum: Helicon Focus: Support
Topic: M3 Max support
Replies: 6
Views: 8227

Re: M3 Max support

That is pretty much how it works, yes. We were waiting for Mac Mini with M3 because we really don't want/need a laptop, but there is still not even a release date for it, so yes, we are getting a Macbook.
by Catherine
24.01.2024 14:29
Forum: Helicon Focus: Support
Topic: M2 Ultra Support
Replies: 5
Views: 742

Re: M2 Ultra Support

It likely does work because we see that people have been able to activate it and submit their benchmark results. If you already have the M2 Ultra system then the best answer would be to download Helicon Focus and see for yourself, but yes, it does seem to be working.
by Catherine
21.01.2024 14:29
Forum: Helicon Focus: Macro
Topic: "Clouds" in my image
Replies: 1
Views: 693

Re: "Clouds" in my image

It may very well be that these bits are not present in the source images due to focus breathing, which is why the first step in such a case is to use the retouching tool to see whether you can manually paint in the missing detail. You may well discover that it's not possible. And if it is possible, ...
by Catherine
19.01.2024 16:16
Forum: Helicon Remote
Topic: scientific scale
Replies: 10
Views: 12145

Re: scientific scale

Do I understand correctly that you want to save your scale settings and recall them later? To have a list of stored scales that you can select from?
There was never such a function in Helicon Focus. There were never any scale-related functions that are not present in Helicon Focus 8.
by Catherine
19.01.2024 15:52
Forum: Helicon Focus: Support
Topic: Soft output compared to Photoshop
Replies: 8
Views: 723

Re: Soft output compared to Photoshop

The radius and smoothing parameters may affect the image, but you said you tried different combinations. So we're thinking that maybe Photoshop develops raw files better than the DNG converter. The default radius and smoothing should be pretty good (you can reset to default by right-clicking the sli...