Search found 1178 matches

by Catherine
26.01.2024 13:23
Forum: Helicon Focus: Support
Topic: I got an error
Replies: 1
Views: 398

Re: I got an error

Please send an error report after the error occurs (menu - Help - Contact support).
by Catherine
26.01.2024 13:21
Forum: Helicon Focus: Support
Topic: Helicon 3D Viewer blank output
Replies: 2
Views: 458

Re: Helicon 3D Viewer blank output

We're investigating the problem. In the meantime, please use an older version of the 3D Viewer that works. Download this, and only replace replace the 3D Viewer:

https://www.heliconsoft.com/downloads/H ... s8.2.7.dmg
by Catherine
25.01.2024 10:40
Forum: Helicon Focus: Support
Topic: Tooltip shows wrong stack filename
Replies: 1
Views: 404

Re: Tooltip shows wrong stack filename

Thank you very much for spotting the problem and letting us know, we're looking into it.
by Catherine
24.01.2024 23:18
Forum: Helicon Focus: Support
Topic: M3 Max support
Replies: 6
Views: 8188

Re: M3 Max support

That is pretty much how it works, yes. We were waiting for Mac Mini with M3 because we really don't want/need a laptop, but there is still not even a release date for it, so yes, we are getting a Macbook.
by Catherine
24.01.2024 14:29
Forum: Helicon Focus: Support
Topic: M2 Ultra Support
Replies: 5
Views: 712

Re: M2 Ultra Support

It likely does work because we see that people have been able to activate it and submit their benchmark results. If you already have the M2 Ultra system then the best answer would be to download Helicon Focus and see for yourself, but yes, it does seem to be working.
by Catherine
21.01.2024 14:29
Forum: Helicon Focus: Macro
Topic: "Clouds" in my image
Replies: 1
Views: 660

Re: "Clouds" in my image

It may very well be that these bits are not present in the source images due to focus breathing, which is why the first step in such a case is to use the retouching tool to see whether you can manually paint in the missing detail. You may well discover that it's not possible. And if it is possible, ...
by Catherine
19.01.2024 16:16
Forum: Helicon Remote
Topic: scientific scale
Replies: 10
Views: 12036

Re: scientific scale

Do I understand correctly that you want to save your scale settings and recall them later? To have a list of stored scales that you can select from?
There was never such a function in Helicon Focus. There were never any scale-related functions that are not present in Helicon Focus 8.
by Catherine
19.01.2024 15:52
Forum: Helicon Focus: Support
Topic: Soft output compared to Photoshop
Replies: 8
Views: 698

Re: Soft output compared to Photoshop

The radius and smoothing parameters may affect the image, but you said you tried different combinations. So we're thinking that maybe Photoshop develops raw files better than the DNG converter. The default radius and smoothing should be pretty good (you can reset to default by right-clicking the sli...
by Catherine
18.01.2024 23:41
Forum: Helicon Focus: Support
Topic: Soft output compared to Photoshop
Replies: 8
Views: 698

Re: Soft output compared to Photoshop

Are your source images raw files? Try converting to JPG or TIFF and comparing these converted files between Photoshop and Helicon Focus.
by Catherine
17.01.2024 17:36
Forum: Helicon Focus: Support
Topic: Raw-DNG troubles
Replies: 3
Views: 737

Re: Raw-DNG troubles

That's unfortunate. I wonder if there's a way to bring this issue up with Adobe. At the very least, they have active forums where it can be discussed with other knowledgeable users.
by Catherine
17.01.2024 00:06
Forum: Helicon Focus: Support
Topic: Failed to create dng file from raw using Adobe Converter
Replies: 2
Views: 586

Re: Failed to create dng file from raw using Adobe Converter

Hi Manfred,

Please send a bug report (menu - Help - Contact support) after the error occurs. I have no idea what it could be, though. The symptoms are typical for a RAM shortage, but I don't imagine you're running out of 64 GB. Either way, a support request will help.
by Catherine
15.01.2024 17:43
Forum: Helicon Focus: Support
Topic: Raw-DNG troubles
Replies: 3
Views: 737

Re: Raw-DNG troubles

Hello, Helicon Focus should not alter the exposure of your images, most likely it's the Adobe DNG converter doing that. You can verify by opening the Adobe DNG converter manually, converting your raw file and inspecting the resulting DNG file in different programs. We haven't heard about simply chan...
by Catherine
12.01.2024 12:30
Forum: Helicon Focus: Support
Topic: save depth map and export layers in batch mode
Replies: 3
Views: 35221

Re: save depth map and export layers in batch mode

There is currently no way to do it in batch mode, but you can with command line mode

https://www.heliconsoft.com/focus/help/ ... F_COM_LINE
by Catherine
12.01.2024 12:13
Forum: Helicon Focus: Support
Topic: your ip has been blocked...
Replies: 3
Views: 624

Re: your ip has been blocked...

Hello Michael,

Sorry about that. We don't understand why that happened, so we disabled this feature completely.
by Catherine
10.01.2024 22:11
Forum: Helicon Focus: Micro
Topic: Problems with microscope panorama
Replies: 2
Views: 1307

Re: Problems with microscope panorama

Hello Thomas,

I think we need to see your panorama stack (source images) to see what's wrong. Can you give us a subset of it (just enough to demonstrate the problem)?