Search found 1179 matches

by Catherine
12.11.2023 20:32
Forum: Helicon Remote
Topic: scientific scale
Replies: 10
Views: 12061

Re: scientific scale

Yes, there's a problem with that, sorry. We'll fix it in the next update, and in the meantime go to Helicon Focus preferences - General and un-tick the "Enable display scaling support" checkbox. Press OK, restart Helicon Focus, and resizing the scale will work.
by Catherine
12.11.2023 10:43
Forum: Helicon Remote
Topic: scientific scale
Replies: 10
Views: 12061

Re: scientific scale

Which version of Helicon Focus do you have (it's in the window title), and is it Windows or Mac?
by Catherine
12.11.2023 10:37
Forum: Helicon Focus: Support
Topic: M1 Max OpenCL
Replies: 40
Views: 112149

Re: M1 Max OpenCL

Sorry, 12.7 is not supported as it was released after the Sonoma release (and being a small company, we don't have enough M1 systems for all these OS versions).
by Catherine
11.11.2023 22:36
Forum: Helicon Remote
Topic: Helicon Remote and Stepper
Replies: 1
Views: 7083

Re: Helicon Remote and Stepper

Hi, 1. There's no function to explicitly save the focus stacking parameters, but for example if you know that the camera is already at the correct starting point, you only need to input the interval and the number of shots. Locking the points is not required. Or it can be at the correct ending point...
by Catherine
11.11.2023 21:59
Forum: Helicon Remote
Topic: scientific scale
Replies: 10
Views: 12061

Re: scientific scale

Click the scale, it will be selected with a green rectangle. This rectangle has 4 small squares in the corner, click and hold one of the squares and drag thge mouse. Basically, what you've already tried, but the scale has to be selected first.
by Catherine
11.11.2023 17:17
Forum: Helicon Remote
Topic: Error while capturing
Replies: 1
Views: 7127

Re: Error while capturing

It's not an error in Helicon Focus itself; Windows has refused to either create the file or write the data to it. We don't know why, but usually it's one of the listed possibilities. How exactly were you saving, was it a "Save as" dialog where you literally navigated to the target folder? ...
by Catherine
07.11.2023 00:18
Forum: Helicon Focus: Support
Topic: Two Suggestions
Replies: 1
Views: 7510

Re: Two Suggestions

1) I'm not sure what a composite is, we'll look into it.

2) Menu - File - Export - Save depth map. It's not a very high resolution map, though, it might not suit you.
by Catherine
06.11.2023 15:21
Forum: Helicon Remote
Topic: bad quality Live View. Sony a7r iii
Replies: 5
Views: 9357

Re: bad quality Live View. Sony a7r iii

Another "strange" thing I noticed is that if I set "Live View display" to "Original Size" in the settings, the image is very small. While to have a full screen Live View I have to select "Fit and Smooth" Original size means 1:1, one pixel of the live view ima...
by Catherine
04.11.2023 18:01
Forum: Helicon Remote
Topic: bad quality Live View. Sony a7r iii
Replies: 5
Views: 9357

Re: bad quality Live View. Sony a7r iii

Hi, To the best of our knowledge, the live view quality is the best it can be. You can install the (free) Sony Imaging Edge software to compare the quality. There is no live view quality option in Helicon Remote, it's always as good as possible. You probably mean the "Preview quality" opti...
by Catherine
30.10.2023 22:56
Forum: Helicon Focus: Micro
Topic: Help?
Replies: 2
Views: 16347

Re: Help?

This is due to focus breathing of the foreground part occluding the background part. The first thing to do is check whether there even exists an image in the stack where that part is sharp. Often there won't be one, which means it's not a problem with the focus stacking algorithm and has to be fixed...
by Catherine
28.10.2023 00:45
Forum: Helicon Focus: Support
Topic: M1 Max OpenCL
Replies: 40
Views: 112149

Re: M1 Max OpenCL

The new version 8.2.10 is up (the only change is compatibility with macOS 14.1): https://www.heliconsoft.com/downloads/HeliconFocus.dmg
by Catherine
27.10.2023 20:59
Forum: Helicon Focus: Support
Topic: Failed to write image Metadata error...file contains data of an unknown image type
Replies: 2
Views: 7719

Re: Failed to write image Metadata error...file contains data of an unknown image type

This will come up if your source format is CR3 and you're saving the result as TIFF or JPG. You can ignore this warning, but note that your resulting files will have no EXIF metadata. Possible solutions: a) save the results as DNG; b) export the source images from Lightroom or Capture One (as DNG). ...
by Catherine
25.10.2023 13:28
Forum: Helicon Focus: Support
Topic: Difference between the 3 types of Undos
Replies: 1
Views: 7321

Re: Difference between the 3 types of Undos

A point is just one (last) application of the brush. If you single-click your mouse button in retouching mode, that's a point. A stroke is when you click and move your mouse to paint a line. A stoke ends when you release the left mouse button, and consists of a series of points. "Undo brush&quo...
by Catherine
23.10.2023 00:12
Forum: Helicon Focus: Support
Topic: Recommendation for M1 Mac with macOS 12.7
Replies: 2
Views: 7523

Re: Recommendation for M1 Mac with macOS 12.7

Hello, It looks like we don't support macOS 12.7, only 12.6 (and earlier versions). 12.7 has been released after we upgraded all our M1 systems to either macOS 13 or 14, we're a small company and don't have enough M1 Macs to cover so many macOS versions simultaneously. But just to double-check, plea...
by Catherine
23.10.2023 00:06
Forum: Helicon Focus: Macro
Topic: Automate the system with motor & Helicon Remote
Replies: 1
Views: 7932

Re: Automate the system with motor & Helicon Remote

Hi, The motor you linked to is just that - a motor. Helicon Remote works with the controller that has a USB interface for computer control on one end and drives the motor on the other end. The controllers we support are Trinamic/TMCM, Stackshot, and Wemacro. The only option that may be suitable for ...