A major bug in Helicon version 7.6.0 Windows?

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TheDocAUS
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Joined: 09.12.2016 14:00

A major bug in Helicon version 7.6.0 Windows?

Post by TheDocAUS » 02.12.2019 10:33

There seems to be a major bug in Helicon version 7.6.0 Windows. It impacts Method C.

I downloaded the Helicon 7.6.0 installation file and reinstalled it again. But the bug still remains.

When you use Method C the stack is defective. For example, I can stack it 3 times using Method C and get materially different results each time – without changing any setting or source files. It looks like the bug impacts the setting of the white or black points or something else to do with colour, as the Histogram of each stack varies widely. Examples being uploaded to the Help Desk.

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Catherine
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Re: A major bug in Helicon version 7.6.0 Windows?

Post by Catherine » 03.12.2019 23:30

Thank you for reporting the problem. We're investigating this now and will let you know about our findings as soon as possible.

BobStone
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Joined: 03.06.2017 10:13

Re: A major bug in Helicon version 7.6.0 Windows?

Post by BobStone » 05.12.2019 21:30

Does 7.6.1 solve this issue?

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Catherine
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Re: A major bug in Helicon version 7.6.0 Windows?

Post by Catherine » 05.12.2019 22:57

Yes, it should. Once you have a chance to install and try it, we'd appreciate if you could let us know how it worked.

BobStone
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Re: A major bug in Helicon version 7.6.0 Windows?

Post by BobStone » 06.12.2019 10:26

Used all methods … no problems found! And astonishingly fast, especially after the first run!

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TheDocAUS
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Re: A major bug in Helicon version 7.6.0 Windows?

Post by TheDocAUS » 12.12.2019 10:08

Downloading update, will test it over the next few days.

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TheDocAUS
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Re: A major bug in Helicon version 7.6.0 Windows?

Post by TheDocAUS » 12.12.2019 10:19

I was getting errors with Method C every 2 or 3 images. Nil so far after a dozen stacks. Looks promising.

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TheDocAUS
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Re: A major bug in Helicon version 7.6.0 Windows?

Post by TheDocAUS » 12.12.2019 12:04

I have done over 50 stacks and no issues so far. Bug has been squashed!

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Catherine
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Re: A major bug in Helicon version 7.6.0 Windows?

Post by Catherine » 12.12.2019 22:43

Thank you for your feedback. Please let us know if you encounter any further difficulties using the program, we'll do our best to solve issues as promptly as we can.

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