HeliconFocus Crashing on Loading of .DNG files

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mfirsich007
Posts: 1
Joined: 05.02.2020 17:58

HeliconFocus Crashing on Loading of .DNG files

Post by mfirsich007 »

Still struggling with loading and rendering .dng files. HeliconFocus crashes every time. I have several deadlines approaching and need to get this resolved within the next day or two please.
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Catherine
Posts: 596
Joined: 29.04.2019 22:38

Re: HeliconFocus Crashing on Loading of .DNG files

Post by Catherine »

Sorry for the trouble you're having with the program. I also realize this reply is late, but we have replied to your e-mail error report on time. So far it looks like you've discovered an unknown bug in the software and we don't yet understand how to trigger it (we can't fix a problem we cannot reproduce). Hopefully, you'll be able to reply to our diagnostic questions so we can iron this error out.
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