Reset Entire Program To Fresh Install State / Raw Codec Freeze up

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lostsole1
Posts: 6
Joined: 01.09.2020 16:28

Reset Entire Program To Fresh Install State / Raw Codec Freeze up

Post by lostsole1 »

Hi,

I tried out a Microsoft codec for raw CR2 files. Now when I load the CR2 files using the Microsoft option, it just sits and spins forever and I have to hard close the program. I've tried uninstalling Helicon Focus and it's registry files, but when I reinstall, it has kept the last choices I made before uninstall including the Microsoft codec option, so I'm stuck in a loop. I can't change the option. I cannot locate this MS codec to uninstall it. How can I reset the program to not use the Microsoft option in association with the CR2 files? Or how can I reset the program to a fresh install state?

Thank you!
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Catherine
Posts: 584
Joined: 29.04.2019 22:38

Re: Reset Entire Program To Fresh Install State / Raw Codec Freeze up

Post by Catherine »

Open the Helicon Focus preferences (menu - Edit - Preferences) and press Ctrl + Alt + Shift + W. Proceed to clear the settings as prompted.
lostsole1
Posts: 6
Joined: 01.09.2020 16:28

Re: Reset Entire Program To Fresh Install State / Raw Codec Freeze up

Post by lostsole1 »

That did it! Thank you!
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