startup error

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photors
Posts: 2
Joined: 18.07.2008 17:23

startup error

Post by photors »

When attemptingn startup Helicon Focus, I get an error message"Language library not found. Please reinstall application".
How do I do this ? The original was a download.
Dan Kozub
Posts: 355
Joined: 24.03.2004 18:14

Post by Dan Kozub »

We will investigate this case ASAP. Which language is set on your computer? I mean Windows localization.
Are you running under admin or guest user with restricted rights?
Do you have xp or vista?

Can you please download Helicon Filter and check if it runs correctly?
Dan Kozub
Posts: 355
Joined: 24.03.2004 18:14

Post by Dan Kozub »

Please contact us at support (at) heliconfilter.com
photors
Posts: 2
Joined: 18.07.2008 17:23

Post by photors »

I am running XP PRO, English, Administrator. I have solved this by downloading the trial program. I think I have purchased this, please check your records.
Robert Samuel
photors@verizon.net
Dan Kozub
Posts: 355
Joined: 24.03.2004 18:14

Post by Dan Kozub »

We will contact you via email.
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