RAW problem!

[visualbinam]

hi,
i'm having problem processing the RAW files in helicon focus.
when i add the photos and process them everything is fine but when it finished the job and saved the image it adds some steps to the exposure.
is there any way to set this to process the files with "same as shot exposure" like camera RAW in photoshop!

i uploaded two images so you can see the problem. image number one is one of the stack images (it was a RAW image, i converted to jpeg with the same exposure as the original RAW) and the image number two is the output of after processing images in helicon focus!

and this problem happens always when i process RAW files in helicon focus, does n't matter their dark or bright!

and BTW my camera is a canon 500D.

thanks already

[Stas Yatsenko]

We need to test your files in our environment. Can you please upload it to our ftp server as described at http://www.heliconsoft.com/ftp.html

[visualbinam]

i tried to do that in IE, but it keeps asking me for id/password and when i enter my helicon forum id and password it asks me to do it again...
can i just mail them to you?
and do you want me to send you the original RAW or the converted files, 'cause i'm using a very slow connection and it would take me days to upload them.

and also i'm getting so much halo in most of my outputs, any idea?

[Stas Yatsenko]

Try to process the same files converted to JPEGs. If the bug is still there, then we will need only couple of original JPEGs. Please send them to support@heliconsoft.com.

[visualbinam]

i tried it and as i was expecting the output was fine and the problem is just with the original RAW files and any kind of jpeg files works just fine, even the ones converted from RAWs.

is it working fine for other users? this problem happens for all the RAW files that i process with helicon focus and i think it adds a constant amount of exposure to all the output files!

[Stas Yatsenko]

No, we have no similar reports and we are not able to reproduce this bug. The best solution would be if you upload a couple of raw files to our server or send us via mail.

You can also try to use different RAW converters, this can also make the difference.