Locked Image when Transferring over Network
Posted: 20.11.2015 00:59
I'm using Windows 7-64bit
I am not able to transfer the processed images over our studio network and am blocked with a message that I do not have permission to transfer it. The original camera images created by Helicon Remote transfer without any problem.
At first I was suspicious about HeliconFocus.exe running in the background after the app was closed and somehow preventing the file from being moved. But that issue is no longer occurring and the permissions issue remains. The ownership of that file is unlike the other images in the folder. I tried applying "Take Ownership" to the contents of the folder and that DID resolve the issue, but that's not a convenient workaround.
The SOLUTION to the problem was to create a folder on the hard disk OUTSIDE my User files (ie: not in the My Pictures folder), set that folder to Share on the network, and set that as the folder for HF to save its files to. That SOLVED the issue and all files created by HF no longer have any Permissions issues and transfer without problem over the network.
Using a folder outside of my User folders is a workaround I can easily live with.
Russell
I just tested HF v6.4.3 Pro on a second system to confirm this issue.
When HF is closed HeliconFocus.exe remains running in the background. Yesterday I was using it in the studio to photograph mineral samples and when I attempted to access and transfer the resulting Tiff from the studio shooting computer to my main work computer I was prevented from doing and received an insufficient privileges message from a Shared folder that ALWAYS works with everything else. I'm suspecting that the open HeliconFocus.exe component is somehow locking the files it created. I'll test this again when I have time to confirm if closing HeliconFocus.exe in the Task Manager will remove the lock on the files.
Is this a known issue, and why is HeliconFocus.exe still running after the app is closed when no HeliconFocus.exe service or other feature is loaded when the computer launches?
Thanks,
Russell
I am not able to transfer the processed images over our studio network and am blocked with a message that I do not have permission to transfer it. The original camera images created by Helicon Remote transfer without any problem.
At first I was suspicious about HeliconFocus.exe running in the background after the app was closed and somehow preventing the file from being moved. But that issue is no longer occurring and the permissions issue remains. The ownership of that file is unlike the other images in the folder. I tried applying "Take Ownership" to the contents of the folder and that DID resolve the issue, but that's not a convenient workaround.
The SOLUTION to the problem was to create a folder on the hard disk OUTSIDE my User files (ie: not in the My Pictures folder), set that folder to Share on the network, and set that as the folder for HF to save its files to. That SOLVED the issue and all files created by HF no longer have any Permissions issues and transfer without problem over the network.
Using a folder outside of my User folders is a workaround I can easily live with.
Russell
I just tested HF v6.4.3 Pro on a second system to confirm this issue.
When HF is closed HeliconFocus.exe remains running in the background. Yesterday I was using it in the studio to photograph mineral samples and when I attempted to access and transfer the resulting Tiff from the studio shooting computer to my main work computer I was prevented from doing and received an insufficient privileges message from a Shared folder that ALWAYS works with everything else. I'm suspecting that the open HeliconFocus.exe component is somehow locking the files it created. I'll test this again when I have time to confirm if closing HeliconFocus.exe in the Task Manager will remove the lock on the files.
Is this a known issue, and why is HeliconFocus.exe still running after the app is closed when no HeliconFocus.exe service or other feature is loaded when the computer launches?
Thanks,
Russell