Stop working entirely

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rew22
Posts: 4
Joined: 28.05.2018 04:33

Stop working entirely

Post by rew22 » 19.01.2019 03:50

I have a Canon EOS 5D Mark III and a Stack Shot focusing rail. Last week it was all working. Now I can never toggle Live View on, I can't focus with the rail, and I can't do anything. This is with a fresh battery in the camera.

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Stas Yatsenko
Posts: 3850
Joined: 06.05.2009 14:05
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Re: Stop working entirely

Post by Stas Yatsenko » 21.01.2019 11:36

Please reproduce the problem and send a bug report if you hadn't already, we can't troubleshoot issues by verbal description unless it's something very specific.

heliJERR
Posts: 2
Joined: 28.04.2020 22:43

Re: Stop working entirely

Post by heliJERR » 28.04.2020 22:46

Were you able to find a solution to this problem? I have the same camera and am having the same problem. Thanks!

heliJERR
Posts: 2
Joined: 28.04.2020 22:43

Re: Stop working entirely

Post by heliJERR » 29.04.2020 00:09

Were you able to find a solution to this problem? I have the same camera with the same issue. Thanks!

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Catherine
Posts: 338
Joined: 29.04.2019 22:38

Re: Stop working entirely

Post by Catherine » 02.05.2020 22:15

heliJERR wrote:
29.04.2020 00:09
Were you able to find a solution to this problem? I have the same camera with the same issue. Thanks!
There is no known problem with such symptoms. Please reproduce the problem and send a bug report (menu - Help - Report a bug) while both the camera and the Stackshot are connected and powered on.

The last time someone wrote me with the same symptoms it turned out the particular USB port wasn't working, plugging Stackshot into a different port solved it. Another time the Stackshot's power supply wasn't connected, so please check that.

I'm assuming you're using the Windows or Mac version of the program as Stackshot is only supported there.

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