latest version

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mrose
Posts: 58
Joined: 02.04.2014 16:50

latest version

Post by mrose » 20.05.2019 12:59

I had Helicon Remote 3.9.7W (registered)
When I click on "check for updates" it reported my software was up to date.
However 3.9.8W was available on your website so I installed it.
So the message in 3.9.7 was incorrect, which is a pity as it is a pain to not be able to trust it and have to do a manual check.

And I get the exactly the same problem with Helicon Focus 7.5.1W Pro when 7.5.4 is available on the web.

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Catherine
Posts: 121
Joined: 29.04.2019 22:38

Re: latest version

Post by Catherine » 20.05.2019 17:05

We didn't activate automatic updating yet, but you can always download the latest versions of our products from our website. We did it intentionally, and will activate it a while after the version has been published on the website.

jasonsmith
Posts: 1
Joined: 25.05.2019 21:47

Re: latest version

Post by jasonsmith » 25.05.2019 21:54

mrose wrote:
20.05.2019 12:59
I had Helicon Remote 3.9.7W (registered)
When I click on "check for updates" it reported my software was up to date.
However 3.9.8W was available on your website so I installed it.
So the message in 3.9.7 was incorrect, which is a pity as it is a pain to not be able to trust it and have to do a manual check.

And I get the exactly the same problem with Helicon Focus 7.5.1W Pro when 7.5.4 is available on the web.
i had to do the same. its frustrating sometimes, but guess the new one comes with automatic check

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