Page 1 of 1

latest version

Posted: 20.05.2019 12:59
by mrose
I had Helicon Remote 3.9.7W (registered)
When I click on "check for updates" it reported my software was up to date.
However 3.9.8W was available on your website so I installed it.
So the message in 3.9.7 was incorrect, which is a pity as it is a pain to not be able to trust it and have to do a manual check.

And I get the exactly the same problem with Helicon Focus 7.5.1W Pro when 7.5.4 is available on the web.

Re: latest version

Posted: 20.05.2019 17:05
by Catherine
We didn't activate automatic updating yet, but you can always download the latest versions of our products from our website. We did it intentionally, and will activate it a while after the version has been published on the website.

Re: latest version

Posted: 25.05.2019 21:54
by jasonsmith
mrose wrote:
20.05.2019 12:59
I had Helicon Remote 3.9.7W (registered)
When I click on "check for updates" it reported my software was up to date.
However 3.9.8W was available on your website so I installed it.
So the message in 3.9.7 was incorrect, which is a pity as it is a pain to not be able to trust it and have to do a manual check.

And I get the exactly the same problem with Helicon Focus 7.5.1W Pro when 7.5.4 is available on the web.
i had to do the same. its frustrating sometimes, but guess the new one comes with automatic check