Helicon Remote completely unresponsive after launch

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bradleyrose
Posts: 2
Joined: 24.08.2019 19:30

Helicon Remote completely unresponsive after launch

Post by bradleyrose »

Just downloaded the x64 windows pro version and after initiating a session of Helicon Remote, the program recognizes the camera, automatically switches to live view, after which none of the menus, buttons, or pull down menus are accessible/editable. Please advise.

Thanks,
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Catherine
Posts: 596
Joined: 29.04.2019 22:38

Re: Helicon Remote completely unresponsive after launch

Post by Catherine »

Most likely caused by a conflict with another software that also connects to the camera; you need to find and terminate that software. Rebooting Windows can also be helpful
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