Helicon focus not connecting to my Canon 7D MkII

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Jimpy1
Posts: 1
Joined: 12.05.2020 15:22

Helicon focus not connecting to my Canon 7D MkII

Post by Jimpy1 » 12.05.2020 15:28

Hi I have recently signed up and downloaded the latest version of Helicon remoteas part of a 1 year licensed Premium package, I am working on a Mac running Catalina 10.15.4 when I start HR it tells me there is no camera connected and will not work. The camera is a 7D MkII that worked ok on a previous version. Can you explain why it will not work now please.

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Catherine
Posts: 339
Joined: 29.04.2019 22:38

Re: Helicon focus not connecting to my Canon 7D MkII

Post by Catherine » 14.05.2020 10:35

Please go to System preferences - Privacy & Security - Privacy. Make sure Helicon Remote is ticked in the "Photos" and "Files and folders" categories.

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