live view disabled on Canon 5dIV

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naturemike
Posts: 1
Joined: 14.05.2020 18:39

live view disabled on Canon 5dIV

Post by naturemike » 14.05.2020 18:48

I just hooked up my Canon 5D to Helicon Remote. The program recognizes the camera but the computer screen says that Live view is off even though it is on. The toggle live view icon is grayed out as well. This problem has rendered the software useless. Any ideas of what might be going on? I'm using a macbook running osx 10.14.6 and helicon remote 3.9.10.

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Catherine
Posts: 402
Joined: 29.04.2019 22:38

Re: live view disabled on Canon 5dIV

Post by Catherine » 19.05.2020 19:39

Please update your Helicon Remote to the latest 3.9.11 (https://www.heliconsoft.com/downloads/HeliconRemote.dmg), and if the problem persists - which is likely - please send a bug report while the camera is plugged in and the program is in this state (menu - Help - Report a bug).

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