Helicon Soft Forum

Hello,

I usually save my images to an external SSD and defined the path in the preferences of Helicon Remote. Today I forgot to connect the SSD to my laptop, started the imaging session twohundred-something exposures, that Helicon Remote didn't save them. In a tiny status line at the bottom of the screen it said "2021.05.21_001 0 files saved". It didn't complain about the missing SSD. Please tell me that I am overlooking something and that the files are stored somewhere else. Anyway, please add a warning routine in the software if the default path cannot be found.

All the best

Ernst.

Hello Ernst,

I'm afraid the images are gone, there is no fallback location for storage when the primary location cannot be accessed. Implementing such fallback sounds like a good idea, I'm adding this to our to-do list.

Every time an image fails to save (which means once per every image shot) there is a pop-up warning message in the bottom right corner. The message goes away after a while, it sounds like you've missed all of them. We have only recently realized this problem exists, and the new beta versions of Helicon Remote display a proper blocking error message that you can't miss.