USB Control doesnot work

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matbarcelo
Posts: 3
Joined: 12.06.2021 01:06

USB Control doesnot work

Post by matbarcelo »

Hi!
I recently downloaded Helicon Remote for a new computer, however when I connect Stackshot control via USB to my computer, it recognises that it has been connected to the computer, but the Helicon Remote program does not. The version I have of Helicon Remote is 3.9.12.

Anyway, I did the test on my other computer where I have Helicon Remote (v 3.9.11) and I had no problems with controlling the rail (at the same time, using the same cables).

I hope you can give me some guidance.
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Catherine
Posts: 584
Joined: 29.04.2019 22:38

Re: USB Control doesnot work

Post by Catherine »

Is your computer running Windows or Mac?
matbarcelo
Posts: 3
Joined: 12.06.2021 01:06

Re: USB Control doesnot work

Post by matbarcelo »

both computer are Windows 10 64 bit
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Catherine
Posts: 584
Joined: 29.04.2019 22:38

Re: USB Control doesnot work

Post by Catherine »

Please send a bug report (menu - Help - Report a bug) while both Stackshot and a camera is connected, and Stackshot is not detected.
matbarcelo
Posts: 3
Joined: 12.06.2021 01:06

Re: USB Control doesnot work

Post by matbarcelo »

Ok! I will do

Thanks!
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