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USB Control doesnot work

Posted: 12.06.2021 01:14
by matbarcelo
Hi!
I recently downloaded Helicon Remote for a new computer, however when I connect Stackshot control via USB to my computer, it recognises that it has been connected to the computer, but the Helicon Remote program does not. The version I have of Helicon Remote is 3.9.12.

Anyway, I did the test on my other computer where I have Helicon Remote (v 3.9.11) and I had no problems with controlling the rail (at the same time, using the same cables).

I hope you can give me some guidance.

Re: USB Control doesnot work

Posted: 14.06.2021 22:54
by Catherine
Is your computer running Windows or Mac?

Re: USB Control doesnot work

Posted: 17.06.2021 01:38
by matbarcelo
both computer are Windows 10 64 bit

Re: USB Control doesnot work

Posted: 17.06.2021 23:05
by Catherine
Please send a bug report (menu - Help - Report a bug) while both Stackshot and a camera is connected, and Stackshot is not detected.

Re: USB Control doesnot work

Posted: 19.06.2021 00:01
by matbarcelo
Ok! I will do

Thanks!