Video not working with Canon 550d?

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Brutha
Posts: 6
Joined: 17.07.2021 10:58

Video not working with Canon 550d?

Post by Brutha »

Hi All,

I'm finding a problem with video recording with Helicon Remote.

When I use it with a proper lens, all functions are working fine. However, I want to use it with my microscope, and in that case I am using an adapter to connect the camera. So, no aperture or focus control.Video recording works fine with EOS Utility.

It works fine in Helicon Remote for photos and live view, no problems at all. But when I try to record video I get the following message, although I am already in Av or M etc:
Set the camera to one of the manual exposure modes (Av, Tv, M or P) to record video.
Then, after a short pause, I get this message:
The program detected error while communicating with the camera. Report a bug if this error persists. The program may not function properly until you restart the camera.
And I have to switch the camera off and on again before it is recognised by Helicon Remote.

Any suggestions?

Thanks,

Brutha
User avatar
Catherine
Posts: 596
Joined: 29.04.2019 22:38

Re: Video not working with Canon 550d?

Post by Catherine »

Have you tried turning the video recording mode OFF in the camera body? It should be in still photography mode. Then video recording should work in Helicon Remote.
Brutha
Posts: 6
Joined: 17.07.2021 10:58

Re: Video not working with Canon 550d?

Post by Brutha »

Thanks Catherine - yes, indeed, I was using it with the dial set to Av or M, same issue in all cases as having it set to movie mode.
Brutha
Posts: 6
Joined: 17.07.2021 10:58

Re: Video not working with Canon 550d?

Post by Brutha »

Catherine wrote: 20.07.2021 09:08 Have you tried turning the video recording mode OFF in the camera body? It should be in still photography mode. Then video recording should work in Helicon Remote.
Hi Catherine,

Here's the log file from the point of choosing "Start recording video" if it helps - camera in Av mode.

Thanks!

Brutha

Code: Select all

22276:int CCameraProgram::exec(float) : begin running program ' Video recording program ', serial =  13
0:CCameraProgram: cmdStoreLVState
0:virtual int CPtpCanon::startMovieRec(const CCallback<int> &) : starting video recording
0:int CPtpCanon::setCaptureDestination(const CPtpCanon::ImageSavingDestination, const std::shared_ptr<CPtpQueueRunner> &) Capture Destination property descriptor:
 DevicePropDesc for propCode 0xd11c:
setAllowed: true
Default value: INVALID/EMPTY, current value: 0x4
Form: Enumeration. Values:
0x2
0x4
0:int CPtpCanon::setCaptureDestination(const CPtpCanon::ImageSavingDestination, const std::shared_ptr<CPtpQueueRunner> &) Saving to flash requested.
0:int CPtpCanon::setCaptureDestination(const CPtpCanon::ImageSavingDestination, const std::shared_ptr<CPtpQueueRunner> &) Saving to SD card
0:Final value: 2 (saving to flash requested)
61:Program Video recording program is waiting on instruction 38
425:!!!!! Image Quality changed:  20 d1 0 0 1 0 0 0 10 0 0 0 6 0 0 0 0 0 0 0 4 0 0 0  
0:int CPtpCanon::propertyChanged(const char *, int)  PTPCanonProp_VideoCapture desc found, possible values:  3, 
0:int CPtpCanon::propertyChanged(const char *, int) PTPCanonProp_OutputDevice =  0
0:virtual void CCntMainWindowPrivate::stateChanged(CSession::enStates, bool) Live view is OFF
33:int CPtpCanon::propertyChanged(const char *, int) PTPCanonProp_EVFMode =  0
0:Program Video recording program is waiting on instruction 38
297:int CPtpCanon::propertyChanged(const char *, int) PTPCanonProp_EVFMode =  1
19:Program Video recording program is waiting on instruction 38
849:!!!!! Image Quality desc changed:  c4 0 0 0 8a c1 0 0 20 d1 0 0 3 0 0 0 8 0 0 0 1 0 0 0 10 0 0 0 1 0 0 0 0 0 0 0 3 0 0 0 1 0 0 0 10 0 0 0 1 0 0 0 0 0 0 0 2 0 0 0 1 0 0 0 10 0 0 0 1 0 0 0 1 0 0 0 3 0 0 0 1 0 0 0 10 0 0 0 1 0 0 0 1 0 0 0 2 0 0 0 1 0 0 0 10 0 0 0 1 0 0 0 2 0 0 0 3 0 0 0 1 0 0 0 10 0 0 0 1 0 0 0 2 0 0 0 2 0 0 0 2 0 0 0 10 0 0 0 6 0 0 0 0 0 0 0 4 0 0 0 10 0 0 0 1 0 0 0 0 0 0 0 3 0 0 0 1 0 0 0 10 0 0 0 6 0 0 0 0 0 0 0 4 0 0 0  
0:static void CMessageShower::showBalloon(const CString &, CMessageShower::MessageType) CC_MF_mess(The lens is in the manual focusing mode. Some lenses require auto focus mode to use focus bracketing. Switch to auto focus mode if you experience problems with focus bracketing.)
0:!!!!! CFn changed:  a0 d1 0 0 c8 0 0 0 4 0 0 0 1 0 0 0 2c 0 0 0 3 0 0 0 1 1 0 0 1 0 0 0 0 0 0 0 3 1 0 0 1 0 0 0 0 0 0 0 f 1 0 0 1 0 0 0 0 0 0 0 2 0 0 0 2c 0 0 0 3 0 0 0 1 2 0 0 1 0 0 0 0 0 0 0 2 2 0 0 1 0 0 0 0 0 0 0 3 2 0 0 1 0 0 0 0 0 0 0 3 0 0 0 20 0 0 0 2 0 0 0 e 5 0 0 1 0 0 0 0 0 0 0 f 6 0 0 1 0 0 0 0 0 0 0 4 0 0 0 38 0 0 0 4 0 0 0 1 7 0 0 1 0 0 0 0 0 0 0 4 7 0 0 1 0 0 0 0 0 0 0 11 8 0 0 1 0 0 0 0 0 0 0 f 8 0 0 1 0 0 0 0 0 0 0 
0:MLU prop value:  0
0:!!!!! Image Quality changed:  20 d1 0 0 1 0 0 0 10 0 0 0 6 0 0 0 0 0 0 0 4 0 0 0  
0:int CPtpCanon::propertyChanged(const char *, int) PTPCanonProp_EVFMode =  2
0:!!!!! CFn changed:  a0 d1 0 0 c8 0 0 0 4 0 0 0 1 0 0 0 2c 0 0 0 3 0 0 0 1 1 0 0 1 0 0 0 0 0 0 0 3 1 0 0 1 0 0 0 0 0 0 0 f 1 0 0 1 0 0 0 0 0 0 0 2 0 0 0 2c 0 0 0 3 0 0 0 1 2 0 0 1 0 0 0 0 0 0 0 2 2 0 0 1 0 0 0 0 0 0 0 3 2 0 0 1 0 0 0 0 0 0 0 3 0 0 0 20 0 0 0 2 0 0 0 e 5 0 0 1 0 0 0 0 0 0 0 f 6 0 0 1 0 0 0 0 0 0 0 4 0 0 0 38 0 0 0 4 0 0 0 1 7 0 0 1 0 0 0 0 0 0 0 4 7 0 0 1 0 0 0 0 0 0 0 11 8 0 0 1 0 0 0 0 0 0 0 f 8 0 0 1 0 0 0 0 0 0 0 
0:MLU prop value:  0
0:int CPtpCanon::propertyChanged(const char *, int) ShootingMode =  14
0:virtual void CCntCameraSettingsPrivate::cameraPropertyChanged(enPropType) :  Canon EOS 550D : AEMode:  CC_RCC_AEM_VIDEO  (id =  14 )
0:int CPtpCanon::propertyChanged(const char *, int) PTPCanonProp_OutputDevice =  0
38:Program Video recording program is waiting on instruction 38
1109:void CPtp::transactionComplete(std::shared_ptr<CPtpTransaction>) : ptpTransaction returned error 2019 ( 8217 )  for operation  9110
0:void CPtp::transactionComplete(std::shared_ptr<CPtpTransaction>) Property code: 0xd1b8
0:void CPtp::transactionComplete(std::shared_ptr<CPtpTransaction>) Property value: 0x4
16:void CPtp::transactionComplete(std::shared_ptr<CPtpTransaction>) : ptpTransaction returned error 2019 ( 8217 )  for operation  9110
0:void CPtp::transactionComplete(std::shared_ptr<CPtpTransaction>) Property code: 0xd1b8
0:void CPtp::transactionComplete(std::shared_ptr<CPtpTransaction>) Property value: 0x4
17:void CPtp::transactionComplete(std::shared_ptr<CPtpTransaction>) : ptpTransaction returned error 2019 ( 8217 )  for operation  9110
0:void CPtp::transactionComplete(std::shared_ptr<CPtpTransaction>) Property code: 0xd1b8
0:void CPtp::transactionComplete(std::shared_ptr<CPtpTransaction>) Property value: 0x4
18:void CPtp::transactionComplete(std::shared_ptr<CPtpTransaction>) : ptpTransaction returned error 2019 ( 8217 )  for operation  9110
0:void CPtp::transactionComplete(std::shared_ptr<CPtpTransaction>) Property code: 0xd1b8
0:void CPtp::transactionComplete(std::shared_ptr<CPtpTransaction>) Property value: 0x4
0:Program Video recording program is waiting on instruction 38
13:void CPtp::transactionComplete(std::shared_ptr<CPtpTransaction>) : ptpTransaction returned error 2019 ( 8217 )  for operation  9110
0:void CPtp::transactionComplete(std::shared_ptr<CPtpTransaction>) Property code: 0xd1b8
0:void CPtp::transactionComplete(std::shared_ptr<CPtpTransaction>) Property value: 0x4
18:void CPtp::transactionComplete(std::shared_ptr<CPtpTransaction>) : ptpTransaction returned error 2019 ( 8217 )  for operation  9110
0:void CPtp::transactionComplete(std::shared_ptr<CPtpTransaction>) Property code: 0xd1b8
0:void CPtp::transactionComplete(std::shared_ptr<CPtpTransaction>) Property value: 0x4
15:void CPtp::transactionComplete(std::shared_ptr<CPtpTransaction>) : ptpTransaction returned error 2019 ( 8217 )  for operation  9110
0:void CPtp::transactionComplete(std::shared_ptr<CPtpTransaction>) Property code: 0xd1b8
0:void CPtp::transactionComplete(std::shared_ptr<CPtpTransaction>) Property value: 0x4
16:void CPtp::transactionComplete(std::shared_ptr<CPtpTransaction>) : ptpTransaction returned error 2019 ( 8217 )  for operation  9110
0:void CPtp::transactionComplete(std::shared_ptr<CPtpTransaction>) Property code: 0xd1b8
0:void CPtp::transactionComplete(std::shared_ptr<CPtpTransaction>) Property value: 0x4
0:Program Video recording program is waiting on instruction 38
16:void CPtp::transactionComplete(std::shared_ptr<CPtpTransaction>) : ptpTransaction returned error 2019 ( 8217 )  for operation  9110
0:void CPtp::transactionComplete(std::shared_ptr<CPtpTransaction>) Property code: 0xd1b8
0:void CPtp::transactionComplete(std::shared_ptr<CPtpTransaction>) Property value: 0x4
18:void CPtp::transactionComplete(std::shared_ptr<CPtpTransaction>) : ptpTransaction returned error 2019 ( 8217 )  for operation  9110
0:void CPtp::transactionComplete(std::shared_ptr<CPtpTransaction>) Property code: 0xd1b8
0:void CPtp::transactionComplete(std::shared_ptr<CPtpTransaction>) Property value: 0x4
15:void CPtp::transactionComplete(std::shared_ptr<CPtpTransaction>) : ptpTransaction returned error 2019 ( 8217 )  for operation  9110
0:void CPtp::transactionComplete(std::shared_ptr<CPtpTransaction>) Property code: 0xd1b8
0:void CPtp::transactionComplete(std::shared_ptr<CPtpTransaction>) Property value: 0x4
18:void CPtp::transactionComplete(std::shared_ptr<CPtpTransaction>) : ptpTransaction returned error 2019 ( 8217 )  for operation  9110
0:void CPtp::transactionComplete(std::shared_ptr<CPtpTransaction>) Property code: 0xd1b8
0:void CPtp::transactionComplete(std::shared_ptr<CPtpTransaction>) Property value: 0x4
0:Program Video recording program is waiting on instruction 38
14:void CPtp::transactionComplete(std::shared_ptr<CPtpTransaction>) : ptpTransaction returned error 2019 ( 8217 )  for operation  9110
0:void CPtp::transactionComplete(std::shared_ptr<CPtpTransaction>) Property code: 0xd1b8
0:void CPtp::transactionComplete(std::shared_ptr<CPtpTransaction>) Property value: 0x4
16:void CPtp::transactionComplete(std::shared_ptr<CPtpTransaction>) : ptpTransaction returned error 2019 ( 8217 )  for operation  9110
0:void CPtp::transactionComplete(std::shared_ptr<CPtpTransaction>) Property code: 0xd1b8
0:void CPtp::transactionComplete(std::shared_ptr<CPtpTransaction>) Property value: 0x4
16:void CPtp::transactionComplete(std::shared_ptr<CPtpTransaction>) : ptpTransaction returned error 2019 ( 8217 )  for operation  9110
0:void CPtp::transactionComplete(std::shared_ptr<CPtpTransaction>) Property code: 0xd1b8
0:void CPtp::transactionComplete(std::shared_ptr<CPtpTransaction>) Property value: 0x4
17:void CPtp::transactionComplete(std::shared_ptr<CPtpTransaction>) : ptpTransaction returned error 2019 ( 8217 )  for operation  9110
0:void CPtp::transactionComplete(std::shared_ptr<CPtpTransaction>) Property code: 0xd1b8
0:void CPtp::transactionComplete(std::shared_ptr<CPtpTransaction>) Property value: 0x4
0:Program Video recording program is waiting on instruction 38
15:void CPtp::transactionComplete(std::shared_ptr<CPtpTransaction>) : ptpTransaction returned error 2019 ( 8217 )  for operation  9110
0:void CPtp::transactionComplete(std::shared_ptr<CPtpTransaction>) Property code: 0xd1b8
0:void CPtp::transactionComplete(std::shared_ptr<CPtpTransaction>) Property value: 0x4
18:void CPtp::transactionComplete(std::shared_ptr<CPtpTransaction>) : ptpTransaction returned error 2019 ( 8217 )  for operation  9110
0:void CPtp::transactionComplete(std::shared_ptr<CPtpTransaction>) Property code: 0xd1b8
0:void CPtp::transactionComplete(std::shared_ptr<CPtpTransaction>) Property value: 0x4
15:void CPtp::transactionComplete(std::shared_ptr<CPtpTransaction>) : ptpTransaction returned error 2019 ( 8217 )  for operation  9110
0:void CPtp::transactionComplete(std::shared_ptr<CPtpTransaction>) Property code: 0xd1b8
0:void CPtp::transactionComplete(std::shared_ptr<CPtpTransaction>) Property value: 0x4
16:void CPtp::transactionComplete(std::shared_ptr<CPtpTransaction>) : ptpTransaction returned error 2019 ( 8217 )  for operation  9110
0:void CPtp::transactionComplete(std::shared_ptr<CPtpTransaction>) Property code: 0xd1b8
0:void CPtp::transactionComplete(std::shared_ptr<CPtpTransaction>) Property value: 0x4
0:Program Video recording program is waiting on instruction 38
1785:void CCameraProgram::onRequestComplete(int) instruction index 1 , command  38 , code 0xfffffffffffffff4 (-12)
33:static void CMessageShower::showMessage(const CString &, const CString &, CMessageShower::MessageType) CC_Canon_M_Mode_Required_For_Video_Capture(Set the camera to one of the manual exposure modes (Av, Tv, M or P) to record video.)
0:CCameraProgram: cmdDownloadImage. m_bExecuted =  false
0:CCameraProgram: cmdStoreImages
101:CCameraProgram: cmdStoreImages
0:CCameraProgram: cmdRestoreLVState
0:void CCameraProgram::runCmdStartLiveView()
15:int CPtpCanon::propertyChanged(const char *, int) PTPCanonProp_OutputDevice =  0
45:Program Video recording program is waiting on instruction 7
237:virtual int CPtpCommandCanonSetProperty::setProperty(bool) Trying to set unknown value 0x1 for property 0xd1b1
0:Property descriptor:
 DevicePropDesc for propCode 0xd1b1:
setAllowed: false
Default value: INVALID/EMPTY, current value: 0x2
Form: Enumeration. Values:
0x2
0:Assertion failed: Setting unknown property value at virtual int CPtpCommandCanonSetProperty::setProperty(bool) (src/command/cptpcommand_canon.cpp:193)
0:Program Video recording program is waiting on instruction 7
14:virtual int CPtpCommandCanonSetProperty::setProperty(bool) Trying to set unknown value 0x1 for property 0xd1b1
0:Property descriptor:
 DevicePropDesc for propCode 0xd1b1:
setAllowed: false
Default value: INVALID/EMPTY, current value: 0x2
Form: Enumeration. Values:
0x2
0:Assertion failed: Setting unknown property value at virtual int CPtpCommandCanonSetProperty::setProperty(bool) (src/command/cptpcommand_canon.cpp:193)
15:virtual int CPtpCommandCanonSetProperty::setProperty(bool) Trying to set unknown value 0x1 for property 0xd1b1
0:Property descriptor:
 DevicePropDesc for propCode 0xd1b1:
setAllowed: false
Default value: INVALID/EMPTY, current value: 0x2
Form: Enumeration. Values:
0x2
0:Assertion failed: Setting unknown property value at virtual int CPtpCommandCanonSetProperty::setProperty(bool) (src/command/cptpcommand_canon.cpp:193)
15:virtual int CPtpCommandCanonSetProperty::setProperty(bool) Trying to set unknown value 0x1 for property 0xd1b1
0:Property descriptor:
 DevicePropDesc for propCode 0xd1b1:
setAllowed: false
Default value: INVALID/EMPTY, current value: 0x2
Form: Enumeration. Values:
0x2
0:Assertion failed: Setting unknown property value at virtual int CPtpCommandCanonSetProperty::setProperty(bool) (src/command/cptpcommand_canon.cpp:193)
5:virtual int CPtpCommandCanonSetProperty::setProperty(bool) Trying to set unknown value 0x1 for property 0xd1b1
0:Property descriptor:
 DevicePropDesc for propCode 0xd1b1:
setAllowed: false
Default value: INVALID/EMPTY, current value: 0x2
Form: Enumeration. Values:
0x2
0:Assertion failed: Setting unknown property value at virtual int CPtpCommandCanonSetProperty::setProperty(bool) (src/command/cptpcommand_canon.cpp:193)
14:virtual int CPtpCommandCanonSetProperty::setProperty(bool) Trying to set unknown value 0x1 for property 0xd1b1
0:Property descriptor:
 DevicePropDesc for propCode 0xd1b1:
setAllowed: false
Default value: INVALID/EMPTY, current value: 0x2
Form: Enumeration. Values:
0x2
0:Assertion failed: Setting unknown property value at virtual int CPtpCommandCanonSetProperty::setProperty(bool) (src/command/cptpcommand_canon.cpp:193)
0:Program Video recording program is waiting on instruction 7
13:virtual int CPtpCommandCanonSetProperty::setProperty(bool) Trying to set unknown value 0x1 for property 0xd1b1
0:Property descriptor:
 DevicePropDesc for propCode 0xd1b1:
setAllowed: false
Default value: INVALID/EMPTY, current value: 0x2
Form: Enumeration. Values:
0x2
0:Assertion failed: Setting unknown property value at virtual int CPtpCommandCanonSetProperty::setProperty(bool) (src/command/cptpcommand_canon.cpp:193)
2:virtual int CPtpCommandCanonSetProperty::setProperty(bool) Trying to set unknown value 0x1 for property 0xd1b1
0:Property descriptor:
 DevicePropDesc for propCode 0xd1b1:
setAllowed: false
Default value: INVALID/EMPTY, current value: 0x2
Form: Enumeration. Values:
0x2
0:Assertion failed: Setting unknown property value at virtual int CPtpCommandCanonSetProperty::setProperty(bool) (src/command/cptpcommand_canon.cpp:193)
16:virtual int CPtpCommandCanonSetProperty::setProperty(bool) Trying to set unknown value 0x1 for property 0xd1b1
0:Property descriptor:
 DevicePropDesc for propCode 0xd1b1:
setAllowed: false
Default value: INVALID/EMPTY, current value: 0x2
Form: Enumeration. Values:
0x2
0:Assertion failed: Setting unknown property value at virtual int CPtpCommandCanonSetProperty::setProperty(bool) (src/command/cptpcommand_canon.cpp:193)
15:virtual int CPtpCommandCanonSetProperty::setProperty(bool) Trying to set unknown value 0x1 for property 0xd1b1
0:Property descriptor:
 DevicePropDesc for propCode 0xd1b1:
setAllowed: false
Default value: INVALID/EMPTY, current value: 0x2
Form: Enumeration. Values:
0x2
0:Assertion failed: Setting unknown property value at virtual int CPtpCommandCanonSetProperty::setProperty(bool) (src/command/cptpcommand_canon.cpp:193)
15:Program Video recording program is waiting on instruction 7
233:void CCameraProgram::onRequestComplete(int) instruction index 4 , command  7 , code 0xffffffffffffffff (-1)
51:CCameraProgram: cmdRestoreLVState
0:failed to execute command  7  with error  ffffffff
0:Assertion failed: failed to execute command at void CCameraProgram::checkRunnedInstruction(CCameraProgram::CCameraProgramCommand &) (src/program/ccameraprogram.cpp:1986)
0:static void CMessageShower::showMessage(const CString &, const CString &, CMessageShower::MessageType) The program detected error while communicating with the camera. Report a bug if this error persists. The program may not function properly until you restart the camera.
User avatar
Catherine
Posts: 596
Joined: 29.04.2019 22:38

Re: Video not working with Canon 550d?

Post by Catherine »

It looks like video recording mode is still activated in the camera, have you tried turning it off?
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