Helicon Soft Forum

Hallo there,

i haven't used my tube for a few month, may by near a year ago. And i reset my Android in this time. At the first time tube worked very well but now i didn't get the communication worked between the transmitter and the tube. The green light is flashing when making a foto, bur if i press teh send buttom in the tube app nothing is happen.The led didn't flash. I have tested both sender whch were part of the package, but it doesn't work. What can i do ? (Sorry if i didn't find an similas question in the forum).

Thanks for your halp in advance.

Roland
Canon 5D4 + Tamron 90mm

The volum was turned to the maximum. And i have tried it with smartphone (android) and windows from laptop. The 3,5 mm connector damaged my socket from the smartphone !

The transmitter has a standard 3.5 mm plug found in headphones and many other standard accessories. Could you please explain in a bit more detail what you mean saying that it damaged the socket?
As for configuration, please update the configuration app: https://www.heliconsoft.com/configuration/#download
Please make sure that the camera is in Live View mode during configuration, it's crucial for successful data transmission.

You are right perhaps my first estimation was not right. The result is that the left channel is dead. At first i though a contact was demanged because i needed more power to plug it in - but may be it is an electrical defect. It's an Galaxy S7. I can't explain it.

And with the windows destop version it works today. Seems i was my failure on sunday. Thank you for your help.