Cannot register Helicon Focus Pro

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rtcary
Posts: 4
Joined: 11.06.2021 00:26

Cannot register Helicon Focus Pro

Post by rtcary »

I am a consultant helping my friend upgrade his HeiconSoft Image Pro. I/we cannot find anywhere in Lightroom CC (Mac) a way to add the Reg Code. The Help (Question mark in a circle) does not respond to a click (right or left).

Thank you for your assistance...

Todd
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TheDocAUS
Posts: 50
Joined: 09.12.2016 14:00

Re: Cannot register Helicon Focus Pro

Post by TheDocAUS »

Launch Helicon Focus, select Help>Register online, insert the licence number and it will register online.

You register within Helicon Focus, not LR CC.

When installing Helcion Focus make sure you install the LR plug-in to use Helicon from within LR.
rtcary
Posts: 4
Joined: 11.06.2021 00:26

Re: Cannot register Helicon Focus Pro

Post by rtcary »

When I am in MacOS and click on the Helicon icon, it takes me to Helicon but the Help does not produce a menu (right or left click on the "?").

Am I missing something?

The MacOS Application and Lightroom in the Library are showing the correct versions of Helicon as well as Helicon Preferences has the correct path in LR.

Todd
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Catherine
Posts: 1163
Joined: 29.04.2019 22:38

Re: Cannot register Helicon Focus Pro

Post by Catherine »

Hello Todd,

please follow these step-by-step instructions: https://www.heliconsoft.com/registration_help/#auto_reg
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