Failed to save image

Announcement of new releases, bugs, support, suggestions
Post Reply
MikeCT
Posts: 119
Joined: 08.04.2014 19:56

Failed to save image

Post by MikeCT »

After stacking I tried to save the resultant image and got
*Failed to save image. Cannot open file for writing"
Any ideas to resolve this would be welcome

Many thanks
User avatar
Catherine
Posts: 1163
Joined: 29.04.2019 22:38

Re: Failed to save image

Post by Catherine »

Please send a bug report after this problem occurs (menu - Help - Report a bug). We can't troubleshoot this just by the message text.
Have you tried saving to a different location, e. g. to your Pictures folder?
MikeCT
Posts: 119
Joined: 08.04.2014 19:56

Re: Failed to save image

Post by MikeCT »

Sending bug repair gives
Failed to send the bug report: Error transferring https://www.heliconsoft.com/support/bugreport.php - server replied: Internal Server Error
User avatar
Catherine
Posts: 1163
Joined: 29.04.2019 22:38

Re: Failed to save image

Post by Catherine »

Sorry for the trouble, there was indeed an issue on our end, it's fixed now and you can send the report.
Have you tried saving to a different folder or a different volume / disk?
MikeCT
Posts: 119
Joined: 08.04.2014 19:56

Re: Failed to save image

Post by MikeCT »

Thanks Catherine. I have submitted a report, and noted the problem occurs with any folder
Post Reply