Wrong starting position Stackshot
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- Posts: 2
- Joined: 12.09.2018 07:21
Wrong starting position Stackshot
Since yesterday I have installed the update 4.3 (Mac). Since then, my Stackfoto no longer returns to the correct start position when starting a recording. I use the A button to return the Stackfoto to the starting position but it only goes back a few millimeters and not completely. On another Mac I have the old software 3.9.12 and it works perfectly straight away. Any idea how to solve this? Thanks for your comment.
Re: Wrong starting position Stackshot
I am having the same issue, but can't utilize the older software version as I am using Canon EOS R5. Was wondering if there was a fix for this yet or if anyone has found a work around.
It seems like Helicon Remote or StackShot forgets where the nearest/farthest points are set. Clicking on either arrow to home near/far gets me nowhere near where it is supposed to be.
Current Setup
It seems like Helicon Remote or StackShot forgets where the nearest/farthest points are set. Clicking on either arrow to home near/far gets me nowhere near where it is supposed to be.
Current Setup
- 2013 Mac Pro - macOS Monterey 12.6.3
- Canon EOS R5
- Stack Shot
Last edited by jimmyyyy on 06.04.2023 20:28, edited 2 times in total.
Re: Wrong starting position Stackshot
Do the big < / > buttons never work for you (the ones that are next to A / B)? Or only sometimes?
Please send a bug report (menu - help - Report a bug) after clicking one of those buttons doesn't work as expected. Also, please check that the "Auto-return" option is turned OFF in the Stackshot control box menu.
Please send a bug report (menu - help - Report a bug) after clicking one of those buttons doesn't work as expected. Also, please check that the "Auto-return" option is turned OFF in the Stackshot control box menu.
Re: Wrong starting position Stackshot
The big < / > buttons work, but do not go to the defined nearest / farthest points
I turned off the "Auto-Return" option on the Stack Shot controller, but it did not make a difference.
The Stack Shot function works great on the previous software versions, but something happened to the new update.
I turned off the "Auto-Return" option on the Stack Shot controller, but it did not make a difference.
The Stack Shot function works great on the previous software versions, but something happened to the new update.
Re: Wrong starting position Stackshot
Another strange occurrence, that I am sure is related to this issue, is that after the Start Shooting button is clicked the Stack Shot controller no longer displays "USB Control" and instead displays its SW Rev information. As the camera is shooting the SW Rev info screen cycles between dim and lit.
The Stack Shot controller did not do this with previous version of Helicon Remote.
The Stack Shot controller did not do this with previous version of Helicon Remote.
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Re: Wrong starting position Stackshot
That is odd. But does Stackshot actually move correctly, other than the issues with "move to A / B"? Is this with Helicon Remote version 4.3.1?
Re: Wrong starting position Stackshot
Please reproduce the problem and send a bug report (menu - Help - Report a bug) as soon as you see that the rail moved to the wrong position.
Re: Wrong starting position Stackshot
Issues seem to be getting worse.
Now I cannot zoom on part of the image with the hand icon with +/- symbol. Start shooting button also does not work now. Cannot take pictures at all using Helicon Remote.
Bug Report just sent.
Now I cannot zoom on part of the image with the hand icon with +/- symbol. Start shooting button also does not work now. Cannot take pictures at all using Helicon Remote.
Bug Report just sent.