WeMacro rail gets stuck

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jcc285
Posts: 5
Joined: 25.11.2020 18:41

WeMacro rail gets stuck

Post by jcc285 »

If I advance my WeMqcro rail 5 steps all is fine. If I then advance another step the software gets stuck, I think waiting for a signal from the rail.
This behaviour has just started today ! I've attached a screen shot showing the progress bar 'stuck'.

Any help gratefully received.
Attachments
Screenshot 2024-06-25 100307.png
Screenshot 2024-06-25 100307.png (35.08 KiB) Viewed 661 times
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Catherine
Posts: 1227
Joined: 29.04.2019 22:38

Re: WeMacro rail gets stuck

Post by Catherine »

Please reproduce the problem and send a bug report (menu - Help - Report a bug). We will take a look and reply.
I assume you did not update Helicon Remote since it was last working fine?
jcc285
Posts: 5
Joined: 25.11.2020 18:41

Re: WeMacro rail gets stuck

Post by jcc285 »

I have sent a bug report yesterday pm.

In an attempt to 'fix' the problem I downloaded the latest version from your website and uploaded that to my computer. The issue arose with whatever version was on my pc and continued after installing the latest version.

I also contacted WeMacro in case the problem was with the controller i.e. not sending the correct signal to the Helicon Software.

I have attached their response and can confirm that the rail operates correctly with their software.

Thanks
Attachments
WeMacro response.pdf
(78.87 KiB) Downloaded 18 times
jcc285
Posts: 5
Joined: 25.11.2020 18:41

Re: WeMacro rail gets stuck

Post by jcc285 »

Are we anywhere near a resolution for this problem, please. ?
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