WeMacro rail gets stuck

[jcc285]

If I advance my WeMqcro rail 5 steps all is fine. If I then advance another step the software gets stuck, I think waiting for a signal from the rail.
This behaviour has just started today ! I've attached a screen shot showing the progress bar 'stuck'.

Any help gratefully received.

[Catherine]

Please reproduce the problem and send a bug report (menu - Help - Report a bug). We will take a look and reply.
I assume you did not update Helicon Remote since it was last working fine?

[jcc285]

I have sent a bug report yesterday pm.

In an attempt to 'fix' the problem I downloaded the latest version from your website and uploaded that to my computer. The issue arose with whatever version was on my pc and continued after installing the latest version.

I also contacted WeMacro in case the problem was with the controller i.e. not sending the correct signal to the Helicon Software.

I have attached their response and can confirm that the rail operates correctly with their software.

Thanks

[jcc285]

Are we anywhere near a resolution for this problem, please. ?

[fdisilvestro]

Hi, are you givinng enough pause between each advance command? In my experience the Wemacro rail gets stuck if it receives a new command before completing the previous one.

Regards,

[jcc285]

Unfortunately, it never completes the first advance !

But thanks for your advice.