Eos 77D does not connect to Helicon remote

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Ifylk
Posts: 6
Joined: 11.12.2021 22:30

Eos 77D does not connect to Helicon remote

Post by Ifylk »

Helicon remote does not find camera after updating OS to ver. 15. Mac mini M1 . Camera eos 77D. Uses usb cable. Works fine with eos utility 3.
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Catherine
Posts: 1850
Joined: 29.04.2019 23:38

Re: Eos 77D does not connect to Helicon remote

Post by Catherine »

We have received several similar reports and are investigating the problem. It might take a while because it doesn't happen on any of our Macs, the macOS 15.0 update is not what causes the issue (it works for us on 15.0).
Ifylk
Posts: 6
Joined: 11.12.2021 22:30

Re: Eos 77D does not connect to Helicon remote

Post by Ifylk »

Hei Catrine
After downgrading my Mac to Sonoma 14.7 all works fine here.
mvh ify
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Catherine
Posts: 1850
Joined: 29.04.2019 23:38

Re: Eos 77D does not connect to Helicon remote

Post by Catherine »

That's interesting, thank you for letting us know.
Ifylk
Posts: 6
Joined: 11.12.2021 22:30

Re: Eos 77D does not connect to Helicon remote

Post by Ifylk »

Hei Chatrine
Hei Idid something stupid. After update helicon focus to ver.4.5.0 it crashes,
Can I go back to the earlier version? Do you hav a link?
mvh Ify
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Catherine
Posts: 1850
Joined: 29.04.2019 23:38

Re: Eos 77D does not connect to Helicon remote

Post by Catherine »

Sure, what's the model of your camera? Or which version did you have before?

Can you also send us the info about the crash as described here?
Ifylk
Posts: 6
Joined: 11.12.2021 22:30

Re: Eos 77D does not connect to Helicon remote

Post by Ifylk »

Hei
Problem solved. Camera eos 77D, macOS M1 Sonoma 14,7, Helicon Remote ver 4.5.0. HF crashing during shooting.
Found and reinstalled HF ver.4.4.8 . All looks ok now.
Mvh Ify
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Catherine
Posts: 1850
Joined: 29.04.2019 23:38

Re: Eos 77D does not connect to Helicon remote

Post by Catherine »

I see, thanks for letting me know. Sorry I didn't notice the camera was already in the topic name.
Could you please tell us whether the latest version was crashing only when the camera was connected, or even without a camera?
Ifylk
Posts: 6
Joined: 11.12.2021 22:30

Re: Eos 77D does not connect to Helicon remote

Post by Ifylk »

Hei That happend
whit HF latest versjon only with Camera Connected during shooting.I shoot manually shot by shot. Manual reversed optic. After 3-5 shot HF freeze.
Mvh Ify
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