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Canon 6Dmk2 Connection issue

Posted: 17.09.2018 06:18
by rodburrows
Hello everyone,

Newbie here. I've just connected my 6D2 for Helicon Remote. I've got the live view going on my iPhone, but none of the controls work in Helicon. I can't focus, adjust exposure etc . Any clues as to what is happening?

Re: Canon 6Dmk2 Connection issue

Posted: 17.09.2018 10:47
by Stas Yatsenko
Please reproduce the problem and submit a bug report (menu - Feedback). Note that you need Internet connection to send a report.

Re: Canon 6Dmk2 Connection issue

Posted: 03.10.2018 16:37
by rodburrows
This is for Helicon Remote on an iPhone. There is no Menu > Submit a bug. I've reproduced the problem every time I connect.

Re: Canon 6Dmk2 Connection issue

Posted: 04.10.2018 16:34
by Stas Yatsenko
It's menu > Feedback.