Helicon Soft Forum

Hello,

I want to try out de Helicon Remote app on my android device but my helicon remote app will not connect to my Nikon d7500. I make the connection by micro usb an a OTG cable When I start the Helicon app i get the message: Camera is not connected. Does someone know what I do wrong?
Regards Appie

The problem is not on our end, please follow the troubleshooting steps to find out what the problems is and how you can fix it (if at all): https://www.heliconsoft.com/faq-helicon-remote/#camera_not_detected