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Helicon Remote completely unresponsive after launch

Posted: 24.08.2019 20:31
by bradleyrose
Just downloaded the x64 windows pro version and after initiating a session of Helicon Remote, the program recognizes the camera, automatically switches to live view, after which none of the menus, buttons, or pull down menus are accessible/editable. Please advise.

Thanks,

Re: Helicon Remote completely unresponsive after launch

Posted: 03.09.2019 14:34
by Catherine
Most likely caused by a conflict with another software that also connects to the camera; you need to find and terminate that software. Rebooting Windows can also be helpful