Live view shows only a gray screen, all other functions work correctly.

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baskerbt
Posts: 3
Joined: 24.01.2022 03:28

Live view shows only a gray screen, all other functions work correctly.

Post by baskerbt »

I am using a Canon Rebel T6 and Helicon Remote for Android. I have installed the beta, as this seemed to be a common suggestion, and the issue was not resolved. I have followed the setup guide and set my camera to single shooting and FlexiZoneAF[]. All seems to work minus the live view, which is gray. I can still take a photo and see a preview.
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Catherine
Posts: 1163
Joined: 29.04.2019 22:38

Re: Live view shows only a gray screen, all other functions work correctly.

Post by Catherine »

Is it always just plain gray, or do you sometimes see text on the gray background? You should see "Camera not connected" when nothing is connected, and "Live view is off" when a camera is connected but live view is turned off. Do you ever see either of these?
baskerbt
Posts: 3
Joined: 24.01.2022 03:28

Re: Live view shows only a gray screen, all other functions work correctly.

Post by baskerbt »

No text.

The screen is gray when a camera is connected and live view is on.
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Catherine
Posts: 1163
Joined: 29.04.2019 22:38

Re: Live view shows only a gray screen, all other functions work correctly.

Post by Catherine »

I understood that, but do you see the text when the camera is NOT connected?
baskerbt
Posts: 3
Joined: 24.01.2022 03:28

Re: Live view shows only a gray screen, all other functions work correctly.

Post by baskerbt »

The "Camera Not Connected" text does appear when a camera is not connected.
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Catherine
Posts: 1163
Joined: 29.04.2019 22:38

Re: Live view shows only a gray screen, all other functions work correctly.

Post by Catherine »

Please uninstall the app, then reinstall it from Play Market, and send a bug report (menu - Feedback - Report a bug) if the problem still occurs.
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