Unable to save .dng - says my Pro Lifetime license is Lite
Posted: 09.05.2022 18:01
PC, Windows 11 Pro.
I've been using Helicon Focus for a long time, and have a Lifetime Pro License.
This has been working perfectly - render stacks, save as .dng or jpg or tif. It worked with 7.7. I updated to 8.1 and it worked perfectly there too. I did stacks LAST WEEK in 8.1, and I have hundreds of stacks saved in .dng format.
Today, I did the same thing - ordinary, 6-image stack, went through 8.1 and this time it failed telling me This is a Pro version feature. I looked at the license and it says I have a Lifetime Lite License, NOT a Pro license.
Last week I had a Pro license, and I JUST ran a stack on my laptop and IT SAYS I have a lifetime Pro license.
I re-registered the software.
I uninstalled 8.1 and reinstalled it. Same result.
How do I get Helicon Focus back to recognizing my Pro license? And BTW, when I did the upgrade several years ago, the license key didn't change, it just told me it was a Pro license. What do now?
I just sent an email to support. The first time it said it failed. The second time it said it went through. Hopefully somebody can fix this 'cause I need the software working and able to save .dng files.
I've been using Helicon Focus for a long time, and have a Lifetime Pro License.
This has been working perfectly - render stacks, save as .dng or jpg or tif. It worked with 7.7. I updated to 8.1 and it worked perfectly there too. I did stacks LAST WEEK in 8.1, and I have hundreds of stacks saved in .dng format.
Today, I did the same thing - ordinary, 6-image stack, went through 8.1 and this time it failed telling me This is a Pro version feature. I looked at the license and it says I have a Lifetime Lite License, NOT a Pro license.
Last week I had a Pro license, and I JUST ran a stack on my laptop and IT SAYS I have a lifetime Pro license.
I re-registered the software.
I uninstalled 8.1 and reinstalled it. Same result.
How do I get Helicon Focus back to recognizing my Pro license? And BTW, when I did the upgrade several years ago, the license key didn't change, it just told me it was a Pro license. What do now?
I just sent an email to support. The first time it said it failed. The second time it said it went through. Hopefully somebody can fix this 'cause I need the software working and able to save .dng files.