autofocus and focus stack doesn`t work

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baijiemj
Posts: 1
Joined: 17.08.2021 08:01

autofocus and focus stack doesn`t work

Post by baijiemj »

Hello, I bought helicon focus pro last weekend. But some problems have been found in the use.
1. Autofocus does not work.
When I activate autofocus, the cursor changes to focus pattern with a wait sign appears. When I click on the target area, nothing happens. My device information is as follows: macOS Monterey12.3.1, Canon EOS 1DX&5Ds & EF24-70 f2.8 II. Camera setting:one shot/single shooting/manual expose. Changing the lens cannot be solved.
2. Focus stack function does not work.
When I manually confirm the nearest and farthest focus and lock it, click start shooting, the first photo of the nearest focus will be taken normally, but there will be a problem with the farthest focus, and the actual focus will exceed the set focus point. For example, if the distance between nearest and farthest focusing options figure is 0 /8, it will jump to 28 after the shooting starts. Therefore, the farthest point is always out of focus and not sharp. Changing the lens won't solve the problem.
I look forward to hearing from you,wish you all the best.
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