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Cannot register Helicon Focus Pro

Posted: 30.06.2022 23:48
by rtcary
I am a consultant helping my friend upgrade his HeiconSoft Image Pro. I/we cannot find anywhere in Lightroom CC (Mac) a way to add the Reg Code. The Help (Question mark in a circle) does not respond to a click (right or left).

Thank you for your assistance...

Todd

Re: Cannot register Helicon Focus Pro

Posted: 01.07.2022 02:13
by TheDocAUS
Launch Helicon Focus, select Help>Register online, insert the licence number and it will register online.

You register within Helicon Focus, not LR CC.

When installing Helcion Focus make sure you install the LR plug-in to use Helicon from within LR.

Re: Cannot register Helicon Focus Pro

Posted: 01.07.2022 05:52
by rtcary
When I am in MacOS and click on the Helicon icon, it takes me to Helicon but the Help does not produce a menu (right or left click on the "?").

Am I missing something?

The MacOS Application and Lightroom in the Library are showing the correct versions of Helicon as well as Helicon Preferences has the correct path in LR.

Todd

Re: Cannot register Helicon Focus Pro

Posted: 04.07.2022 13:50
by Catherine
Hello Todd,

please follow these step-by-step instructions: https://www.heliconsoft.com/registration_help/#auto_reg