Helicon Soft Forum

I recently updated adobe dng converter, upgraded my computers ram, and attempted the different methods A,B, and C to attempt rendering all without success. Sometimes the errors come up quick and promptly , other times it renders close to the end before displaying an error.

The most common error messages I’m receiving are

“ exception rendering preview: failed to create dng file from raw using adobe converter”

Aswell as

“ exception rendering: write error at scan line 5442 (or whatever different number it chooses to display”

Any assistance would be greatly appreciated as It’s been extremely finicky when deciding to render a stack.

Please send a bug report after an error occurs (menu - Help - Contact support). In 99% of cases neither of these two errors are caused by Helicon Focus, but either way a report should help us see what's wrong.

Hello I sent in a few error reports as it continues to happen. I read over the error report and this is what it says:

Cache memory usage: 1792.88 MiB. Need to free memory.
0.036: ImagesCache2::getImage std::exception occurred while loading image "D:/DCIM/108WEDON/1U4A9095.CR3" in thread 21220
0.036: ImagesCache2::getImage std::exception occurred while loading image "D:/DCIM/108WEDON/1U4A9089.CR3" in thread 29048
0: Write error at scanline 3630
0: Write error at scanline 3646
0: ImagesCache2::getImage std::exception occurred while loading image "D:/DCIM/108WEDON/1U4A9086.CR3" in thread 21228
0: Write error at scanline 3713
0.021: ImagesCache2::getImage std::exception occurred while loading image "D:/DCIM/108WEDON/1U4A9087.CR3" in thread 13580
0: Write error at scanline 3653
0.097: Finished loading "D:/DCIM/108WEDON/1U4A9091.CR3"
0.082: ImagesCache2::getImage std::exception occurred while loading image "D:/DCIM/108WEDON/1U4A9091.CR3" in thread 26284
0: Write error at scanline 2883
0.043: Finished loading "D:/DCIM/108WEDON/1U4A9085.CR3"
0.091: ImagesCache2::getImage std::exception occurred while loading image "D:/DCIM/108WEDON/1U4A9085.CR3" in thread 24996
0: Write error at scanline 2885
0: TaskController::compileTask std::exception: Write error at scanline 3630
0: Compilation finished with error: "Write error at scanline 3630"
19.625: invoked upon the user request
0.027: About to send bug report to: "https://www.heliconsoft.com/support/bugreport.php"


I've tried changing my memory allocation from 100% all the way to 0% and neither have made a difference. What am I missing/doing wrong?

Please click the "Send" button in the "Contact support" dialog so that we get all the data and not just an excerpt.

There is nothing you're doing wrong, most likely your computer doesn't have enough free RAM or enough free space on the C: drive. We'll know more after you send the report so we can study it.